IT Operations Support Analyst at Gopuff

At Gopuff, we are redefining the meaning of convenience. We know that life is often unpredictable, whether you run out of household essentials or simply need a late-night snack, and our mission is to deliver those needs to customers in minutes. We are currently looking for a Junior IT Operations Support Analyst to join our IT Operations team. In this role, you will report to the Manager of IT Support and serve as a vital link between our engineering services and the employees who keep our operations running across Gopuff and BevMo locations. This is a full-time, hybrid position based out of our Philadelphia headquarters, where you will help us maintain the high standards of our technical infrastructure.

Key outcomes

• Provide exceptional technical support and customer service to all staff members, ranging from our executive leadership to our front-line service center associates.
• Triage, resolve, and escalate production issues related to our core engineering and retail services.
• Manage equipment inventory, including the imaging and deployment of Macs and PCs for corporate and field personnel.
• Troubleshoot hardware, software, and network connectivity issues for workstations, laptops, printers, and mobile devices.
• Ensure compliance with IT data security policies, procedures, and disaster recovery runbooks.
• Collaborate with external vendors to maintain high levels of data integrity and system performance.
• Create and maintain accurate technical documentation to support our internal knowledge base.
• Assist with the rollout of new systems and provide IT equipment support for new store installations and remodels.

Requirements

• Between 1 and 2 years of professional experience in an IT support role.
• Strong proficiency in Windows, Mac, iOS, and Android environments.
• Familiarity with identity management concepts, including Azure Active Directory and Okta.
• Experience working with cloud environments such as Azure and AWS.
• Hands-on experience with incident management platforms like ServiceNow.
• A solid understanding of core networking concepts and endpoint configuration management.
• Excellent problem-solving skills and the ability to investigate issues outside of your immediate area of expertise.
• A positive, professional attitude and the ability to work effectively both independently and within project teams.
• Fluency in English.

Preferred qualifications

• Experience working with POS systems, such as Square or NCR Emerald.
• Familiarity with software project management tools like JIRA or Airtable.
• Exposure to software engineering concepts, including APIs and object-oriented programming.

Compensation

The salary range for this position is USD $43,200 - $63,000, which is determined based on your specific skills, experience, qualifications, and geographic location. We offer a hybrid work environment as part of our benefits package.

How to apply

If you are motivated to help us bring a new age of convenience to the world, we invite you to apply to join Team Blue. Please submit your application through our official portal to be considered for this role.