IT Operations Manager at a.k.a. Brands

At a.k.a. Brands, we operate as a lean and highly adaptive team that works transparently to help our portfolio of brands take the spotlight. We are dedicated to driving best practices and accelerating performance by focusing our collective talents on new opportunities. When you join our team, you will find an environment where we roll up our sleeves to tackle challenges and implement new strategies together. We value every contribution made by our team members and believe in working without the limitations of rigid job descriptions.

About the Role

We are looking for a results-oriented IT Operations Manager to join us in a full-time capacity. This is a hands-on role where you will oversee our daily information technology operations to ensure system reliability and service efficiency. You will be responsible for managing our IT infrastructure, including cybersecurity and user support, while driving continuous improvement across our technical landscape. This hybrid position is perfect for someone who is passionate about technology management and wants to help shape the backbone of our organization.

Key Responsibilities

• Manage the daily operations of our IT systems and infrastructure to provide effective technical support for all users.
• Develop and implement robust IT policies to ensure data security, system reliability, and regulatory compliance.
• Partner with senior leadership to align our technical infrastructure with the broader strategic goals of the company.

Requirements

To be successful in this role, you should bring a strong technical background and a proactive approach to problem-solving. Our requirements include:

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of professional experience in infrastructure services, system administration, or IT operations.
• Proficiency with our core technology stack, including Google Workspace, Okta, Jira, Confluence, Microsoft 365, Zoom, and Slack.
• Proven experience in managing IT projects and a solid understanding of cloud services and network systems.
• Knowledge of information security best practices and IT governance frameworks like ITIL or COBIT.
• Excellent communication skills with the ability to explain technical concepts to non-technical team members.
• Professional certifications such as PMP or ITIL are preferred.

Location

This position is based in the United States and operates in a hybrid work environment.

Compensation and Benefits

We believe that a best-in-class company deserves a top-tier benefits package. As part of our team, you will enjoy:

• A sector-leading 401(k) retirement program that includes a 100% match on your contributions up to 5% of your pay.
• A generous time-off package totaling 35 days per year.
• Comprehensive health and welfare benefits.
• Access to our Employee Stock Purchase Plan, which offers a 15% discount.
• Significant discounts across all of our direct-to-consumer brands.
• A dedicated learning budget to support your professional development and career growth.