IT Operations Engineer at Uniswap Labs

The Uniswap Protocol is an open-source protocol for providing liquidity and trading ERC20 tokens on Ethereum. It eliminates trusted intermediaries and unnecessary forms of rent extraction, allowing for safe, accessible, and efficient exchange activity. The protocol is non-upgradable and designed to be censorship resistant.

The Uniswap Protocol and the Uniswap Interface were developed by Uniswap Labs.

We are looking for an IT Operations Engineer to work out of our Soho NYC HQ Office. This individual will be responsible for the performance and maintenance of the IT infrastructure and services in the Soho office location (must be willing to be onsite) and for our remote employees.

What you will do

• Manage our office IT setup. Internet, network, videoconferencing, etc
• Lead our MDM, Google Workspace and secure hardware efforts
• Troubleshoot any IT issues within the company, in-person and remote
• IT & tech support for onboarding processes including initial account creation and new hire laptop set up
• Collaborate with our Engineering team to improve our IT systems
• Manage and administrate SaaS products and tools

Primary Responsibilities:

• Configure, deploy, maintain, troubleshoot and support our fleet of Mac laptops (with a few windows ones), printers, mobile devices, testing phones and other computer and telecommunications equipment
• Take ownership of IT incidents and ensure issue resolution and employee satisfaction
• Support security in maintaining access to applications via SSO, adding and managing SSO applications as well as ensuring MDM configurations are up to date
• Manage our MDM tools and configurations and make sure they are working correctly
• Ensure all users are running the latest updated and patched applications and remediate where necessary
• Provide support for Multifactor Authentication and SSO (Single Sign On)
• Contribute to the continuous process improvement of IT Support, IT incident handling and overall IT systems
• Provide employees with a single point of contact for IT Service activities, problems, incidents and request items
• Create and maintain user accounts in our SaaS tools (Google Workspace, Okta, etc)
• Keep accurate notes of issues and troubleshooting steps taken within our ticketing system
• Perform post-resolution follow ups with end user and team members as required
• Evaluate documented resolutions and analyze trends for ways to prevent future problems; alert management to emerging trends in incidents

Requirements:

• 5+ years of experience in an IT/Corp Sec role
• Experience configuring, deploying, and maintaining Mac OS and Windows-based systems
• Ability to troubleshoot and resolve a wide range of IT issues in a timely and effective manner
• Proficiency in managing and troubleshooting video conferencing systems and collaboration tools
• Familiarity with administering SaaS products and cloud-based tools (e.g., Okta for Single Sign-On)
• Excellent technical support and customer service skills, with an emphasis on clear and effective communication
• Strong organizational skills and the ability to manage multiple tasks and projects simultaneously
• This position is required to be full-time in our SoHo office

Minimum full-time salary of $137,000-$190,000. Disclosure in accordance with New York City's Pay Transparency Law. Full Time employees at Uniswap Labs are also eligible for other compensation elements, including equity, tokens, and benefits, dependent on the position type.