IT Manager
81k - 99k USD
Hybrid
Full Time
#Technology
#Project Management
#Cybersecurity
#Microsoft Excel
#Data Analysis
#Technical Support
WHY WORK FOR US?
We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.
If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professional growth across the state.
JR 4915
IT Manager
Los Angeles, CA 90004
Salary: $81,203.00 to $99,474.00 per year
Pay Frequency: 24 Pay Periods Per Year
Full Time
Exempt
Driving Required
Lower end of the pay range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of the pay range will apply to seasoned candidates with considerable years of relevant experience.
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PATH is seeking candidates passionate about helping others make a positive change in their lives to join our IT team as the IT Manager at the RHC Office.
ABOUT PATH
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.
ABOUT THE JOB
As part of the IT team, the IT Manager plays a key leadership role in managing the internal IT team and supporting the organization’s strategic initiatives. Reporting directly to the Director of IT, this role focuses on optimizing technology operations, supporting data analysis initiatives, enhancing vendor payment processes, and ensuring compliance with industry-specific guidelines.
Position Responsibilities:
- Lead, mentor, and develop the IT team to effectively manage technology infrastructure, systems, and applications while promoting a culture of innovation and continuous improvement Assist with the development and implementation of strategic IT initiatives that align with the organization’s goals, including exploring emerging technologies and trends.
- Establish and maintain relationships with key vendors and service providers, negotiating contracts and ensuring service level agreements are met.
- Ensure compliance with applicable laws and regulations. This includes performing audits, either scheduled or in response to an incident.
- Lead data analysis initiatives to derive actionable insights that inform decision-making processes, enhancing operational efficiency and service delivery.
- Design and oversee comprehensive internal training programs focused on skill development, technology adoption, and compliance with security protocols.
- Deliver comprehensive technical support and troubleshooting assistance to end-users, addressing a wide range of software and hardware issues, guiding users through problem resolution, and ensuring a seamless technology experience to enhance productivity and user satisfaction.
- Acquire a thorough understanding of the operational processes within each division and evaluate current software systems. Based on this analysis, provide strategic recommendations for best-in-class software solutions tailored for organizations of our size, aimed at enhancing operational efficiency and fostering innovation.
- Coordinate and oversee the strategic planning and organization of all technology equipment deployments, ensuring alignment with project timelines, resource availability, and operational requirements while facilitating effective communication among stakeholders throughout the deployment process.
- Oversee and manage the ticketing system, ensuring efficient tracking, prioritization, and resolution of technical support requests while fostering effective communication between IT staff and end-users to enhance overall service delivery.
- Collaborate with IT team members to plan, schedule, and execute system upgrades and repairs, ensuring minimal disruption to operations while maintaining effective communication throughout the process.
- Must demonstrate a commitment to diversity, equity, and inclusion through inclusive service delivery, continued learning and development, modeling inclusive behaviors, contributing to an inclusive work environment, proactively mitigating bias in internal and external systems as well as interactions with internal and external stakeholders
- Performs all other duties as assigned or required
WHAT YOU BRING
We’re looking for candidates with:
- Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
- Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
- Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
- Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
- Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
- Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.
PREFERRED QUALIFICATIONS
- Proficiency in project management methodologies (e.g., Agile, Scrum) to effectively manage IT projects and initiatives.
- Experience with cybersecurity frameworks and practices, ensuring the organization’s data and systems are adequately protected against threats.
- Understanding of user experience principles to enhance IT service delivery and ensure a user-centric approach to technology solutions.
- Proficiency in Microsoft Excel, including advanced functions such as pivot tables, VLOOKUP, macros, and data visualization tools to analyze and present data effectively.
- Experience with inventory management systems and tools that facilitate the tracking, management, and reporting of IT assets.
MINIMUM QUALIFICATIONS
- Two (2) years of relevant professional experience in an IT management position, demonstrating leadership and operational oversight within an information technology environment.
MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:
- Have employment eligibility verification
- Have or be able and willing to obtain CPR/First Aid training
- Successfully complete the following as a condition of hire:
- Tuberculosis Test
- Background Screening
- Drug Test
DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:
- Have reliable transportation
- A valid driver’s license
- Proof of insurance and ownership for personal vehicles used during work duties
- The ability to qualify for PATH's insurance coverage
EMPLOYMENT ELIGIBILITY
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
PATH is committed to maintaining the highest standards of professionalism and objectivity in our services and employment practices. To avoid potential conflicts of interest and ensure the integrity of our programs, we are unable to employ individuals who are currently receiving services from PATH or have received services within the past two years.
CALIFORNIA-BASED WORK EXPECTATIONS
We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.
PATH does not offer fully remote positions. Hybrid schedules are determined by the specific responsibilities of each position and organizational requirements and may be adjusted at any time to align with those needs.
WHAT WE OFFER
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.
READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this position sounds like a fit, please submit your application today. A resume is required.
PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.
PATH (People Assisting the Homeless)
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