IT Manager at UrbanStems

UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected. 

Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn. 

The IT Manager will be responsible for developing and streamlining key areas such as, device inventory management, software management/subscriptions, security, and more. You will play a critical role in the transition from our 3rd party IT management provider; helping us establish protocol and policies. This is a highly cross-functional role where you will partner with department heads internally as well as interacting with outside vendors. 

Responsibilities

• Oversee and manage the organization's IT infrastructure, including hardware, software, networking, and security systems
• Transition from 3rd party managed provider to in-house support
• Develop and implement IT policies and procedures to ensure the company's data and systems are secure and efficient
• Collaborate with key stakeholders to identify, prioritize, and deliver IT projects that align with the company's goals and objectives
• Provide technical support and troubleshooting for all employees, resolving any hardware, software, or network issues in a timely manner
• Manage and negotiate contracts with third-party vendors and service providers, ensuring cost-effective solutions
• Stay up to date with the latest technologies and trends in the IT industry, providing recommendations for system and infrastructure improvements
• Develop and maintain disaster recovery plans to ensure business continuity in the event of a system failure or data breach

Qualifications 

• Proven experience as an IT Manager or similar role, with a track record of successfully managing IT projects and infrastructure
• Strong knowledge of computer systems, networking, and software applications
• Excellent problem-solving and analytical skills, with the ability to quickly identify and resolve complex IT issues
• Experience in budgeting and procurement of IT equipment and services
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Knowledge of cybersecurity best practices and ability to implement security measures to protect the company's data and systems

We’re happy to offer our full-time employees a generous PTO package, matching 401k, comprehensive family planning benefits, including paid parental leave and membership with Maven Clinic, employee and friends/family product discounts, monthly internet stipend, charity matching fund, developmental spending program, and pre-tax commuter benefits, in addition to medical, dental, and vision coverage. 

At UrbanStems, we’re proud of our commitment to diversity, equity, and inclusion, and we pride ourselves on hiring individuals that share our passion for enacting real change. Come join our team of talented and unique individuals, where authenticity is encouraged and celebrated. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

We know the environment we’ve created at UrbanStems is a place to grow. If you don’t possess every single requirement you see on this posting, but think you’d thrive in this role, we encourage you to apply today.