IT Helpdesk Technician at Fehrandpeers

At Fehr & Peers, we cultivate an IT culture that prizes collaboration and innovation over rigid oversight. We believe in mutual trust and working together to implement technology solutions that empower our talented professionals. We are currently searching for a dedicated technician to join our team in the Roseville and Sacramento area. If you are a problem solver who is passionate about technology, we invite you to grow with us through our comprehensive training, mentorship programs, and opportunities for professional specialization.

About the Role

We are hiring a Full Time IT Helpdesk Technician. This mid-level position focuses on maintaining smooth business operations by providing high-quality technical support. You will play a vital role in our Corporate Services team, ensuring that our staff has the tools and assistance they need to succeed in their engineering and consulting work.

Key Responsibilities

• Provide comprehensive IT support for various office locations, handling both remote requests and on-site visits.
• Manage the full lifecycle of hardware, including the deployment, maintenance, diagnosis, and repair of laptops, desktops, mobile devices, and office peripherals.
• Maintain accurate records by tracking helpdesk trouble tickets, documenting best practices, and performing routine system and software audits.

Requirements

• Possess 2 to 3 years of experience in a help desk or desktop support environment.
• Demonstrate administrator-level proficiency with Windows 10 and the Microsoft Office Suite, including Microsoft 365.
• Maintain a strong understanding of networked devices within a Microsoft Active Directory environment.
• Exhibit excellent communication skills and a commitment to providing top-tier customer service with patience and empathy.
• Hold a valid driver’s license and have access to a reliable vehicle for travel to our various office locations.
• Be physically capable of lifting up to 50 pounds.

Location

This position is based in the United States, with a requirement for on-site work and periodic travel to our offices nationwide.

Compensation and Benefits

We offer a robust benefits package designed to support your health, well-being, and long-term financial goals. Our offerings include:

• Medical, dental, and vision insurance coverage.
• Life and disability insurance.
• A 401k plan featuring company matching and profit sharing.
• Commuter benefits to assist with your travel needs.
• Generous paid time off, including vacation, holidays, sick leave, and 8 weeks of paid parental leave.