IT Helpdesk Technician
50k - 67k USD
Remote
Full Time
#Technology
#IT Support
#Windows
#Mac
#Networking
#Microsoft Office
At Energy Solutions, we are dedicated to making a real impact by delivering large-scale savings in energy, carbon, and water usage. Since 1995, we have utilized market-based programs to provide performance-driven solutions for our government, utility, and institutional clients. We are currently searching for a Mid-Level IT Helpdesk Technician to join our team in a full-time, remote capacity. In this role, you will be the primary point of contact for technical support, ensuring our staff has the equipment and software access they need to succeed.
Responsibilities
- Serve as the initial contact for all IT support requests, including troubleshooting hardware and software issues for both local and remote team members.
- Manage the lifecycle of IT equipment, which includes physical setup, tracking inventory, shipping hardware to employees, and repurposing devices from former staff.
- Maintain and troubleshoot audio and visual equipment in our conference rooms while documenting all support activities within our ticketing system.
Requirements
- An undergraduate degree in a relevant field or at least 2 years of professional experience in IT support services.
- Foundational knowledge of Windows and Mac OS X environments.
- A solid understanding of networking principles.
- Proficiency with Microsoft Office and SharePoint.
- The ability to work independently and communicate effectively with internal clients.
What we offer
The salary range for this position is $50,000 to $67,000 per year. We are committed to supporting our employees with a comprehensive benefits package that includes:
- Remote work flexibility.
- Medical insurance.
- Dental insurance.
- Vision insurance.
Energy Solutions - USA
5 views
