IT Helpdesk Support Engineer
Hybrid
Full Time
#Technology
#Active Directory
#Office 365
#Windows
#Mac
#iOS
#Jira Service Desk
#ITSM
#Support
Welcome to Centerfield. We specialize in supercharged customer acquisition, delivering outcome-based digital marketing solutions and personalized omnichannel experiences for many of the world’s most prominent brands. By leveraging our proprietary Dugout platform, we acquire customers at scale for major names in insurance, e-commerce, residential services, and B2B sectors. Our digital brands, including Business.com and BroadbandNow.com, connect with over 150 million in-market shoppers every year. We are headquartered in Silicon Beach and take great pride in being recognized as a top place to work.
What is this role?
We are looking for a mid-level IT Helpdesk Support Engineer to join our team on a full-time basis. This is a hybrid position based in the United States, where you will serve as a vital technical resource for our staff. You will play a key role in maintaining our service availability and ensuring our internal systems run smoothly for all users.
What will you do?
- Provide comprehensive first and second-level remote support to resolve technical issues and handle service requests.
- Manage user account provisioning for Active Directory, email, and various internal or external applications.
- Monitor our ticketing system to ensure timely updates and resolutions, while also creating knowledge base articles to assist both end users and your fellow team members.
What makes you a great fit?
To succeed in this role, you should have 3 to 5 years of experience in a related technical field. We value candidates who are proficient in Active Directory, Office 365, Google, Windows, Mac, and iOS. Experience with Jira Service Desk or similar ITSM platforms is a plus. Beyond your technical skills, you should be an excellent communicator who is comfortable leading remote pre-hire sessions and possesses the interpersonal skills necessary to handle client inquiries effectively. You must be fluent in English and capable of managing your time well while working both independently and as part of a collaborative team.
What's in it for you?
We offer a supportive work environment designed to help you grow and succeed. Our benefits include:
- Hybrid work flexibility.
- 401k retirement plan with company matching.
- Generous paid time off.
- Opportunities for professional development and internal career growth.
Centerfield
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Company Size
1001-5000
Markets
