Centerfield

IT Helpdesk Support Engineer

United States

Hybrid

Full Time

#Technology

#Active Directory

#Office 365

#Google

#Windows

#Mac

#iOS

#Jira Service Desk

#ITSM

#Support

Centerfield is looking for a IT Helpdesk Support Engineer

Full Time Senior Hybrid United States Technology Active Directory Office 365 Google Windows Mac iOS Jira Service Desk ITSM Support English Hybrid work 401k

Hi, We're Centerfield.

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity...

- Ensure maximum possible service availability and performance

- Identify, categorize, and respond to application, network, and system issues

- Communicate changes, upgrades, improvements and integrations company-wide

- Assist and communicate effectively with other departments, carriers, contractors and staff

This person should have strong interpersonal skills to handle client complaints, as they are generally the individual who handles said issues. They must be able to multitask and handle a variety tasks assigned by their supervisor. They must work effectively on their own, but also work well in a team environment.

How You’ll Contribute...

Provide remote first —and second-level support to end users for technical issues and service requests.

Provision user accounts for Active Directory, email, and other internal/external applications.

Perform administrative tasks such as password resets and MFA resets.

Monitor service desk queues and provide users with status updates and closure details via the ticketing system.

Conduct new hire prehire sessions (between 15-20 users) walking the users through remotely setting up their devices via Intune and installing applications.

Coordinate with the equipment vendor bi-weekly to request equipment for new hire classes and users who need replacement devices.

Create shipping labels for users to send their equipment back to our equipment vendor for redeployment.

Track equipment inventory levels to ensure adequate equipment is available for upcoming business requests.

Assist with various improvement projects as required by the organization.

Create knowledge base articles to help end users and other support team members.

Provide technical guidance to junior team members.

What We're Looking For...

Strong organizational and time management skills.

Excellent verbal and written communication skills.

Strong interpersonal skills and reliability.

Ability to troubleshoot and resolve technical issues remotely and effectively.

Proficiency in Active Directory, Office 365, Google G-Suite, Windows 10/11, Mac and iOS.

Experience in using Jira Service Desk or a similar ITSM portal.

Comfortable speaking/conducting prehire sessions.

Detail-oriented and able to follow complex processes.

Life at Centerfield...

This is a hybrid position, and employees are expected to come into our Boston, MA (located at 1 First Ave Charlestown MA 02129) office 3 days a week

Competitive salary + semi-annual bonus

PTO – take a break when you need it!

401(k) company match plan – fully vested day 1

Monthly happy hours, catered lunches + daily food trucks

Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

Fully stocked kitchens with snacks & drinks

Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)

Monthly team outings (ball games, casino night, hikes, etc.)

Career growth – we enjoy promoting from within!

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Centerfield

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Marketing Automation

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IT Helpdesk Support Engineer at Centerfield