IT Helpdesk Support Engineer
Hybrid
Full Time
#Technology
#Active Directory
#Office 365
#Windows
#iOS
#Jira Service Desk
#ITSM
#Support
#Problem Solving
Welcome to Centerfield. We specialize in supercharged customer acquisition, delivering outcome-based digital marketing solutions and personalized omnichannel experiences for some of the world’s most prominent brands. By leveraging our proprietary Dugout platform, we help residential service, insurance, e-commerce, and B2B companies acquire customers at scale. Our digital brands, including Business.com and BroadbandNow.com, connect with over 150 million shoppers every year. Headquartered in Silicon Beach and recognized as a top place to work, we are looking for talented people to join our growing team.
What is this role?
We are seeking a Senior IT Helpdesk Support Engineer to join us on a full-time basis. This is a hybrid role based in the United States, where you will play a vital part in maintaining our technical infrastructure and supporting our staff. As a senior member of the team, you will be expected to handle complex technical challenges while providing guidance to junior colleagues.
What will you do?
- Provide high-level remote support to end users, managing everything from initial service requests to complex technical troubleshooting.
- Manage user provisioning and administrative tasks, including account creation in Active Directory, password resets, and MFA management.
- Oversee the technical onboarding process for new hires by conducting remote setup sessions and coordinating equipment logistics with our vendors.
What makes you a great fit?
To succeed in this role, you should be a detail-oriented professional with strong organizational and communication skills. We are looking for someone who can work effectively both independently and as part of a collaborative team. You should be comfortable speaking in front of groups, as you will lead prehire sessions, and you must have the ability to handle client complaints with a high level of interpersonal grace.
Your technical toolkit should include:
- Proficiency in Active Directory, Office 365, and Google G-Suite.
- Experience supporting Windows 10/11, Mac, and iOS environments.
- Hands-on experience with Jira Service Desk or similar ITSM platforms.
- A strong background in remote troubleshooting and problem-solving.
What's in it for you?
We value our employees and strive to provide a supportive, engaging work environment. As part of our team, you will enjoy the following benefits:
- Hybrid work flexibility to balance your professional and personal life.
- A 401(k) retirement plan with a company match.
Centerfield
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Company Size
1001-5000
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