Centerfield

IT Helpdesk Support Engineer

United States

Hybrid

Full Time

#Technology

#Active Directory

#Office 365

#Google

#Windows

#iOS

#Jira Service Desk

#ITSM

#Support

#Problem Solving

Centerfield is looking for a IT Helpdesk Support Engineer

Full Time Senior Hybrid United States Technology Active Directory Office 365 Google Windows iOS Jira Service Desk ITSM Support Problem Solving English Hybrid work 401k

Hi, We're Centerfield.

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity...

- Ensure maximum possible service availability and performance

- Identify, categorize, and respond to application, network, and system issues

- Communicate changes, upgrades, improvements and integrations company-wide

- Assist and communicate effectively with other departments, carriers, contractors and staff

This person should have strong interpersonal skills to handle client complaints, as they are generally the individual who handles said issues. They must be able to multitask and handle a variety tasks assigned by their supervisor. They must work effectively on their own, but also work well in a team environment.

How You’ll Contribute...

Provide remote first —and second-level support to end users for technical issues and service requests.

Provision user accounts for Active Directory, email, and other internal/external applications.

Perform administrative tasks such as password resets and MFA resets.

Monitor service desk queues and provide users with status updates and closure details via the ticketing system.

Conduct new hire prehire sessions (between 15-20 users) walking the users through remotely setting up their devices via Intune and installing applications.

Coordinate with the equipment vendor bi-weekly to request equipment for new hire classes and users who need replacement devices.

Create shipping labels for users to send their equipment back to our equipment vendor for redeployment.

Track equipment inventory levels to ensure adequate equipment is available for upcoming business requests.

Assist with various improvement projects as required by the organization.

Create knowledge base articles to help end users and other support team members.

Provide technical guidance to junior team members.

What We're Looking For...

Strong organizational and time management skills.

Excellent verbal and written communication skills.

Strong interpersonal skills and reliability.

Ability to troubleshoot and resolve technical issues remotely and effectively.

Proficiency in Active Directory, Office 365, Google G-Suite, Windows 10/11, Mac and iOS.

Experience in using Jira Service Desk or a similar ITSM portal.

Comfortable speaking/conducting prehire sessions.

Detail-oriented and able to follow complex processes.

Life at Centerfield...

This is a hybrid position, and employees are expected to come into our Boston, MA (located at 1 First Ave Charlestown MA 02129) office 3 days a week

Competitive salary + semi-annual bonus

PTO – take a break when you need it!

401(k) company match plan – fully vested day 1

Monthly happy hours, catered lunches + daily food trucks

Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

Fully stocked kitchens with snacks & drinks

Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)

Monthly team outings (ball games, casino night, hikes, etc.)

Career growth – we enjoy promoting from within!

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Centerfield

2 views

1 applied

Company Size

1001-5000

Markets

Software

Advertising

Marketing Automation

Social Media

Visit Centerfield

Share this job

Copy Permalink

Open roles at Centerfield

Centerfield

Digital Operations & Integrations Associate

United States

Hybrid

Full Time

#Product

#Cake

#Affiliate Marketing

#Google Tag Manager

#Jira

#Microsoft Excel

#REST APIs

#SQL

#SOAP

#JSON

#Sales

Centerfield

Digital Operations and Integrations Associate

United States

Hybrid

Full Time

#Digital Marketing

#Affiliate Marketing

#Operations

#Cake

#Affiliate

#Google Tag Manager

#Jira

#Microsoft Excel

#REST APIs

#SQL

#Salesforce

Centerfield

Systems Support Engineer

United States

Hybrid

Full Time

#Technology

#Technical Support

#Microsoft Teams

#Google Workspace

#Microsoft

#Active Directory

#Windows 10

#MacOS

#AWS

#Azure

#Google Cloud

Centerfield

Lifecycle Marketing Associate

United States

Hybrid

Full Time

#Product

#Marketing

#Technology

#Campaign Development

#Quality Assurance

#Cross Functional Collaboration

#Project Management

#Time Management

#HTML

#Email Marketing

#SMS Marketing

Centerfield

Senior Manager, Product Design

United States

Hybrid

Full Time

#Product

#Design

#UX

#UI

#Product Design

#Visual Design

#User Research

#Testing

#UX Strategy

#Team Management

#Design Systems

Centerfield

Digital Operations Manager, Platform

United States

Hybrid

Full Time

#Digital Marketing

#Ad Operations

#Campaign Management

#Ad Trafficking

#Google Analytics

#Google Tag Manager

#Jira

#Cake

#Affiliate Marketing

#SOAP

#JSON

#XML

Centerfield

Digital Operations Manager, Platform

United States

Hybrid

Full Time

#Digital Marketing

#Advertising

#Technology

#Digital Advertising

#Ad Operations

#Google Tag Manager

#Google Analytics

#Jira

#Cake

#Affiliate Marketing

#SOAP

#JSON

#XML

Centerfield

Platform Operations Manager

United States

Hybrid

Full Time

#Digital Advertising

#Marketing

#Technology

#Digital Marketing

#Ad Operations

#Google Analytics

#Google Tag Manager

#Jira

#Project Management

#SOAP

#JSON

#XML

#Affiliate Marketing

Centerfield

Cloud Engineer

United States

Hybrid

Full Time

#Technology

#Systems Administration

#Solutions

#Data Storage

#Security Policies

#Infrastructure

#Cloud Security

#Windows

#Unix

#Linux

Centerfield

Cloud Engineer

United States

Hybrid

Full Time

#Technology

#Solutions

#Systems Administration

#Data Storage

#Cloud Security

#Linux

#Docker

#Terraform

#CI CD

#SYSOPS

#AWS

Discover similar jobs

MissionBoxSolutions

DevOps Engineer

Remote

Full Time

#Technology

Truv

Lead Product Manager, Consumer Product

Remote

Full Time

#Product

#Fintech

#Product Management

#User Testing

#Testing

#Data Analysis

#Stakeholder Management

#Compliance

#Technology

Glooko

Strategic Account Director

Remote

Full Time

#Sales

#Enterprise Sales

#Integration

#Management

#HL7 FHIR

#RFP

#Relationship Building

#Data

#Problem Solving

ACMO

Full Stack Developer

Remote

Full Time

#Technology

#Full Stack Development

#API Design

#user

#Unit Testing

#Agile

#Technical Documentation

Planner 5D

AI Moderator

Remote

Contractor

#Product

#Support

#AI

#Attention To Detail

#Research

#English

Ivanti

Associate Site Reliability Engineer

Remote

Full Time

#Site Reliability

#Cloud Operations

#DevOps

#Linux

#Windows

#Networking

#Kubernetes

#Docker

#Python

#Java

#AWS

#Azure

#Ansible

Anteelo

UI/UX Designer

Remote

Full Time

#Technology

#UI Design

#UX Design

#Wireframes

#Market Research

Tarmac Technologies

Python Django Backend Engineer

Remote

Full Time

#Technology

#Backend Development

#Tech

#Python

#Django

#RESTful API

#AWS

#Backend Engineering

ASPER BROTHERS

Senior IT Project Manager

Remote

Contractor

#Technology

#Project Management

#Agile Scrum

#Scrum

#Agile

#Event Storming

#Sprint Planning

#Backlog Management

#user

HeyJobs

Graphic Design Creative Technology

Remote

Part Time

#Technology

#AI Tools

#Digital Marketing

#Engineering

#JavaScript

#Python

#Landing Pages

#Content

ProktaHRSolutions

Senior Software Engineer - Network Services Orchestration

India

Remote

Full Time

#Automation

#Orchestration

#Technology

#Cisco

#Python

#Java

#Linux

#DevOps

HRCapital

Fullstack Developer

Remote

Full Time

#Technology

#Insurtech

#Node.Js

#Angular

#Frontend

#Backend

#Architecture

NewPageSolutionsInc

Python Developer

Remote

Contractor

#Technology

#Digital Health

#Software Development

#Python

#AWS Lambda

#AWS ECS

#Automated Testing

#Agile Methodologies

#Terraform

#Drupal

#PHP

EditorialistYX

Search Architect

Remote

Full Time

#Technology

#Search

#Elasticsearch

#Java

#Web Services

#Solr

#Distributed Systems

#Data Structures

#Algorithms

#Concurrency

#Information Retrieval

Teach For All

Head of AI Solutions & Engineering

Remote

Contractor

#AI

#Education

#Technology

#TypeScript

#Python

#REST APIs

#Git

#Design

#Google Cloud

#Business Analysis

InterNations

Online Marketing Intern

Remote

Internship

#Technology

#SEO

#Online Marketing

#YouTube

#Google Analytics

#WordPress

#AI

Fieldbuddy

Video Editor

Netherlands

6k - 6k USD

Remote

Internship

#Marketing

#SaaS

#Content Creation

#Video Editing

#English

#Market Research

#Creative Thinking

#Technology

Sesame

Customer Service Rep II

Remote

Full Time

#Business Operations

#Customer Support

#Health Care

#Zendesk

#Stripe

#Customer Service

#Problem Solving

#Communication Skills

#Attention To Detail

#Healthcare

#Billing

#Operations

#Workflows

Palantir

Tech Fellowship - Frontier

Remote

Other

#AI

#Data Analysis

#Foundry

#AI Tools

#Workflow Automation

#Problem Solving

#Communication

HeyJobs

Graphic Design / Creative Technology

29k - 29k USD

Remote

Internship

#Technology

#AI Tools

#Digital Marketing

#Engineering

#Prototyping

#Automation

#JavaScript

#Python

Your dream job awaits.

Explore exciting opportunities, connect with top employers, and ignite your career.

Explore Jobs

Related Resources

Technology Salary Guide

Compensation data for Technology roles

Technology Job Market

Hiring trends and demand for Technology

IT Helpdesk Support Engineer at Centerfield