IT Helpdesk Specialist at Econstruct

We are currently looking for a dedicated IT Helpdesk Specialist to join our team at e.construct. As a firm committed to engineering excellence, we rely on robust IT systems to support our regional operations and our staff. In this full time, on-site role based in Egypt, you will serve as the primary point of contact for our users, ensuring that our technical infrastructure remains efficient and accessible. We need someone who can provide timely, effective support while maintaining a patient and professional demeanor.

Key outcomes

• Manage daily IT support tasks for our regional offices by responding to tickets and email inquiries through our helpdesk system.
• Deliver Level 1 support to end users and escalate complex incidents to Level 2 engineers when necessary.
• Provide on-site physical support at various e.construct office locations as needed.
• Install, configure, and maintain operating systems, applications, and network upgrades.
• Troubleshoot and resolve hardware and software issues across our servers and workstations.
• Assist with the setup and maintenance of networking equipment, including routers, switches, firewalls, printers, and VoIP phones.
• Maintain accurate documentation and inventory records for all company computing assets.
• Monitor system performance to ensure high availability for our mission-critical resources.
• Conduct training sessions for staff regarding new hardware, software, and IT services.
• Provide support for infrastructure emergencies, such as power or hardware failures, outside of standard business hours.

Requirements

• A Bachelor of Science degree in Information Technology, Computer Science, or a related field.
• Between 1 and 2 years of professional experience in a similar helpdesk or support role.
• Strong technical knowledge of MCSA, MCITP, and CCNA concepts.
• Proven hands-on experience working with Windows and server environments.
• Excellent communication skills in English, with the ability to provide clear, step-by-step technical guidance.
• Strong troubleshooting and multi-tasking abilities.
• A collaborative mindset with a patient and positive approach to problem-solving.

Preferred qualifications

• Professional certifications from ITIL, Microsoft, or Cisco are considered a significant advantage.

How to apply

If you are interested in joining our team and meet the qualifications listed above, we invite you to submit your application. We look forward to reviewing your background and discussing how your skills can contribute to the success of e.construct.