IT Helpdesk Engineer L2 at Lottoland

At our Gibraltar-based company, we believe that people always come first. We are proud to support over 20 million customers across 15 global markets with a dedicated team of more than 400 employees. Our history includes a Guinness World Record for a 90 million euro payout, and we continue to enable big dreams through meaningful actions. We are looking for a talented and experienced professional to join our IT department, where your values and skills will help us maintain the high standards that define our culture of ownership and resilience.

What you'll be doing

• You will manage incoming technical requests via our Jira Service Management system, providing both first and second-line support to our local and remote staff while triaging complex issues to specialized teams.
• You will oversee the onboarding process for new hires, ensuring they receive the necessary tools and support to make a great first impression of our company.
• You will act as a technical guide for our users, offering troubleshooting assistance through one-on-one interactions or remote tools, and you will contribute to our knowledge base by creating and refining documentation to improve the overall user experience.

What you'll bring

To be successful in this role, you should possess a strong background in service desk operations and a passion for technology. We are looking for the following qualifications:

• At least 3 years of experience working as a Service Desk Engineer or in a similar technical support capacity.
• Excellent communication skills in English, both written and verbal, and a proven ability to mentor junior team members.
• A solid grasp of networking concepts, such as DNS, TCP/IP, and DHCP, alongside proficiency in managing Microsoft Windows and Apple OSX environments.
• Experience with user management tools like Active Directory and Microsoft 365, as well as familiarity with enterprise software such as Jira.
• A methodical and organized approach to problem-solving that allows you to diagnose complicated IT issues effectively.

What you'll get

We offer a supportive environment designed to help you thrive both professionally and personally. Your benefits package includes:

• Flexible hours and a hybrid work model to help you balance your professional and personal life.
• Generous paid time off.
• Relocation assistance if you are moving to join our team.
• Comprehensive medical insurance.
• A dedicated mental wellness budget to support your health.
• A free gym membership to keep you active.
• Regular company retreats and team events to foster genuine connections.