IT Help Desk Technician II at Kairos Power

Kairos Power is a nuclear energy technology and engineering firm dedicated to accelerating the global transition to clean energy. We are focused on commercializing the fluoride-salt-cooled, high-temperature reactor to provide safe, affordable, and flexible power solutions. We are currently seeking a Senior IT Help Desk Technician II to join our team in a full-time, on-site capacity. In this role, you will be the primary advocate for our end-users, ensuring that our hardware and core applications operate smoothly to support our mission-driven engineering environment.

Responsibilities

• Serve as the first point of contact for technical support, managing requests through our ticketing system, phone, email, or in-person walk-ups.
• Diagnose and resolve a variety of technical issues, including networking problems, hardware malfunctions, conference room equipment failures, and software errors.
• Build, configure, and maintain end-user devices such as laptops, desktops, and mobile hardware while creating helpful documentation to improve our self-service resources.

Requirements

We are looking for a candidate with a strong background in IT support and a proactive approach to problem-solving. You should possess the following qualifications:

• At least 5 years of recent, hands-on experience in an on-site, ticket-driven IT support environment.
• A Bachelor’s degree in Computer Science or a related field, or an equivalent combination of professional certifications and relevant experience.
• Proficiency with Windows 10, network concepts like DNS and DHCP, and general hardware administration.
• Strong communication skills and the ability to thrive in a fast-paced, collaborative, and highly regulated industry.
• A service-oriented mindset with the ability to manage after-hours support on a rotating basis.

What we offer

We value our team members and offer a compensation package ranging from $75,000 to $81,000 per year. In addition to competitive pay, our benefits package includes:

• Comprehensive medical insurance coverage.
• A 401k retirement savings plan.
• Generous paid time off to support your work-life balance.