P
Pphp
IT Help Desk Associate
63k - 75k USD
On-site
Full Time
#Technology
#Office 365
#Support
#IT Support
#Hardware
#Inventory Management
#Deployment
Pphp is looking for a IT Help Desk Associate
Full TimeSeniorOn-siteUnited StatesTechnologyOffice 365SupportIT SupportHardwareInventory ManagementDeploymentEnglishMedical insuranceDental insuranceVision insuranceLife insuranceMaternity/paternity leaveTuition reimbursement401k
63k - 75k USD per year
Position Summary: This position is fully responsible for the day-to-day support of all PPHP computer system users including staff, volunteers, interns, board members and others, as assigned. Position reports to Manager, IT Systems.
Essential Functions:
• Primary end user support contact for desktops, laptops, printers and other devices supported by IT.
• End user support of various applications including but not limited to Office 365, eClinicalWorks.
• Resolve end user requests in a timely manner by meeting service level agreements.
• Coordinate and help expedite and resolve IT HDR requests as directed by Manager, IT Systems.
• Perform post-resolution follow up with end users.
• Travel when necessary to fix hardware issues.
• Deploy new desktops, printers and other equipment to all locations.
• Maintain accurate inventory of all desktops, laptops and printers.
• Provide after-hours support as needed, including evenings and weekends.
• Perform other duties, as assigned by the Manager, IT Systems. Non-Essential Functions:
• Suggest workflow improvements and processes to management and works collaboratively with members of the department.
• Serve and contribute to PPHP work groups and committees, as appropriate.
• Regularly checks personal PPHP email account for important affiliate-related communications, at least every 24 hours.
$63,000 - $75,000. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity. PPHP offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Quarterly Bonus program and a 401(k) Plan with a match.
Copy Permalink
