IT Game Day Support Lead at Redsox

At the Boston Red Sox and Fenway Sports Management, our IT department serves as the backbone for our organization, supporting the Red Sox, the Red Sox Foundation, and our various real estate and management ventures. We are dedicated to maintaining the complex infrastructure that powers our corporate offices and the historic ballpark. From managing broadcast cabling and network architecture to developing fan engagement applications, our mission is to ensure that every system operates flawlessly to create an unforgettable experience for our fans and staff alike.

The role

We are looking for an IT Game Day Support Lead to join our team on a part-time basis. This is a lead-level position based on-site in the United States. You will serve as the primary bridge between our staff and the IT department during high-stakes game days and special events. This role is perfect for someone who thrives in a fast-paced environment and enjoys combining technical troubleshooting with team leadership.

Core responsibilities

• Manage our IT2 staff during events, acting as the main point of contact for all technical escalations and executive support needs.
• Perform comprehensive pre-game system checks, including verifying the functionality of TV channels, streaming devices, audio systems, and VR stations.
• Utilize ticketing software to monitor, track, and resolve IT incidents in real time to ensure our operations remain uninterrupted.

Skills and experience

To be successful in this role, you should have a strong background in desktop engineering or service desk support, with at least two years of experience preferred. We are looking for candidates who possess the following qualifications:

• Proficiency in troubleshooting Windows 10, Active Directory, Microsoft 365, and iOS devices.
• Familiarity with MacOS hardware, Zoom administration, and ServiceNow ITSM.
• Experience with Mobile Device Management solutions, cloud storage, and video conferencing technology.
• Excellent communication skills and the ability to make quick, effective decisions under pressure.
• The flexibility to work evenings and weekends throughout the baseball season.

Compensation and benefits

We are deeply committed to fostering a diverse and inclusive workplace where every team member feels they belong. We value the unique perspectives our employees bring to the organization and strive to create a supportive community. While we do not have specific salary information to share at this time, we provide a dynamic work environment where your contributions directly impact the success of our events and the satisfaction of our stakeholders.

How to apply

If you are passionate about technology and excited by the prospect of supporting our team in a high-energy environment, we encourage you to apply. Please remember that you do not need to meet every single qualification to be a great fit. We value your unique skills and experiences, and we look forward to reviewing your application.