IT Customer Support at LearningSuite

Are you ready to join one of the fastest-growing SaaS companies in the industry? At LearningSuite, we have spent the last three years shaking up the e-learning market with our intuitive, high-quality platform. With over 900 companies and 250,000 users relying on our software, we have earned our reputation as the top-rated software company in Austria on Trustpilot. We are looking for tech-savvy, outgoing people to join our team and provide world-class support to our growing community.

Role at a glance

We are seeking a Junior IT Customer Support specialist to join our team on a full-time basis. This is a hybrid role based in Austria, where you will help our clients get the most out of our platform. You do not need prior experience in this exact role, as we provide a comprehensive two to three-month onboarding process to get you up to speed on our software and professional communication standards.

Your impact

• Act as the primary point of contact for our customers by answering inquiries via email and our support chat.
• Lead onboarding and kick-off sessions through video calls to help new users navigate our software.
• Perform quality assurance tasks by documenting software bugs and gathering valuable user feedback to share with our product team.

What you'll need

The ideal candidate is someone who loves technology and enjoys helping others succeed. You should be comfortable working independently and as part of a team, while maintaining a high level of accuracy and care in your daily tasks. We value flexibility, the ability to juggle multiple projects, and a strong sense of responsibility. Proficiency in German is essential for this role, and knowledge of English is considered a great advantage.

Perks and compensation

The gross salary for this position ranges from 28,000 to 41,000 EUR per year, based on a 38.5-hour work week. Beyond the salary, we offer a supportive environment designed to help you grow your career:

• Hybrid work flexibility with two days of remote work per week.
• A dedicated home office budget to ensure your workspace is comfortable.
• Generous paid time off to help you maintain a healthy work-life balance.
• Access to top-tier hardware, including the latest MacBook Pro and ergonomic office equipment.
• Daily healthy lunches provided to the team.