IT Analyst at Ridezum

At Zum, we are on a mission to modernize the school transportation industry. As a rapidly growing Series E startup backed by investors like Sequoia Capital and SoftBank, we are transforming how students get to school while leading a nationwide push to electrify transportation fleets. Our work has earned us recognition as a CNBC 50 disruptor and one of the Financial Times 500 fastest-growing companies. We operate across more than 15 states, and we are looking for a dedicated professional to join our team in Redwood Shores, California.

What is this role?

We are looking for a Mid-Level IT Analyst to join our team on a full-time basis. This is an on-site position based in our Redwood Shores office, and we require team members to be present five days a week. You will report directly to our Head of IT and play a crucial role in maintaining our internal technology infrastructure and supporting our growing workforce.

What will you do?

• Provide hands-on technical support for hardware, software, and network issues, ensuring that our staff has the tools they need to succeed.
• Manage the full lifecycle of support tickets, from initial intake and prioritization to final resolution and documentation.
• Administer user accounts and permissions across key platforms, including Active Directory, Microsoft 365, and Google Workspace.

What makes you a great fit?

To be successful in this role, you should have at least two years of experience in IT support or a similar field. We are looking for someone who is comfortable working in diverse environments and possesses the following skills:

• Strong proficiency in supporting macOS, Windows, and Android devices.
• Experience working with IT ticketing systems and maintaining accurate asset inventory records.
• A solid understanding of networking fundamentals, such as DNS, TCP/IP, and VPNs.
• Excellent communication skills and a service-oriented mindset, as you will be the primary point of contact for our internal team.
• Fluency in English.

What's in it for you?

We value our employees and offer a competitive compensation package for this role, with a targeted base salary range of $90,000 to $124,000 USD. In addition to your salary, we provide a comprehensive benefits package to support your health and well-being, including:

• Medical, dental, and vision insurance.
• 401k retirement plan.
• Paid time off.
• Wellness programs.