IS&S Support Center Analyst at Axium Healthcare Pharmacy Inc

We are a dedicated team committed to maintaining the highest standards of technical excellence and operational integrity. Our organization prioritizes a culture built on respect, honesty, diversity, inclusion, and safety. We are looking for a seasoned professional to join our team as an IS&S Support Center Analyst, where you will serve as a primary point of contact for our users and act as a mentor to your colleagues.

About the Role

This is a full-time, senior-level position focused on providing remote technical support for a wide range of hardware and software applications across our enterprise. You will play a vital role in ensuring our systems run smoothly while helping to guide and develop other team members within the support center.

Key Responsibilities

• Deliver high-quality technical support to our users through phone and digital channels while documenting every interaction within our service ticketing system.
• Manage the lifecycle of support tickets by escalating issues to the appropriate technical layers, coordinating with vendors for on-site repairs, and monitoring progress until a final resolution is reached.
• Analyze incident trends to identify recurring issues, provide administrative support for SAP user accounts and equipment requests, and contribute to our internal knowledge base through clear technical documentation.

Requirements

To succeed in this role, you should possess a strong background in technical support, including extensive experience with both hardware and software environments. Proficiency in SAP is essential for handling administrative tasks and user account management. As a senior member of the team, you must demonstrate the ability to mentor others, analyze complex technical incidents, and communicate effectively in English.

Location

This position is fully remote, allowing you to work from anywhere.

Compensation and Benefits

We believe in supporting our employees with flexible work arrangements. The primary benefit for this role is the ability to work in a remote environment.