IS&S Support Center Analyst at Axium Healthcare Pharmacy, Inc.

Are you ready to take the next step in your career and help us keep our enterprise running smoothly? We are looking for a dedicated professional to join our team as an IS&S Support Center Analyst. Our company is committed to fostering a culture of respect, diversity, and inclusion while providing essential technical services that keep our organization connected and secure.

What you bring

This is a full-time, mid-level position based in the United States. You will serve as the primary point of contact for our users, acting as a mentor to your peers while utilizing your expertise in technology, technical support, training development, and SAP. Your daily contributions will be vital to our operations:

• Deliver high-quality technical support to our users through phone and digital channels.
• Manage the full lifecycle of service tickets, ensuring every issue is documented and resolved effectively.
• Coordinate with internal teams and external vendors to facilitate repairs and escalate complex incidents as needed.

Requirements

To succeed in this role, you should be a clear communicator with a strong background in technical support and system administration. We value candidates who are proficient in English and possess the analytical mindset required to identify trends and improve our service delivery. You should be comfortable working with SAP systems and have a passion for mentoring others. We look for individuals who embody our core values of integrity, honesty, and safety, and who are capable of performing all essential job functions with or without reasonable accommodation.

What we offer

We believe in investing in our people and providing a supportive environment where you can grow your skills. While we offer a collaborative atmosphere and the opportunity to work on impactful enterprise-wide projects, we focus on providing a professional space where your contributions are recognized and valued.

How to Apply

If you are a problem solver who enjoys helping others and wants to contribute to a dynamic technical team, we would love to hear from you. Please submit your application to join our organization and help us continue to provide exceptional support to our customers.