Internal Support Analyst at ATPCO

We are looking for a dedicated Internal Support Analyst to join our team and help us maintain high levels of user uptime and computing performance. You will report to the Manager of Desktop and A/V Support, playing a key role in identifying and resolving technical issues while continuously improving our internal systems.

Responsibilities

• Provide expert support for Windows 11 and macOS operating systems.
• Manage and troubleshoot standard applications, including Microsoft Office, Exchange, and distribution groups.
• Oversee policies through Azure AD and Microsoft Intune, including the deployment of applications and devices via Autopilot.
• Serve as a Teams Administrator to configure call routing and support conference room audio/video hardware.
• Handle security incident responses and vulnerability management using ServiceNow.
• Administer Office 365 services, such as SharePoint, OneDrive, and Teams.
• Troubleshoot remote connectivity, including VPN and RDP access.
• Maintain clear documentation and technical standards as our technology stack evolves.
• Participate in occasional after-hours or weekend support as needed.

Must-haves

• Strong experience configuring and troubleshooting both Windows 11 and macOS environments.
• Proficiency with scripting languages, specifically PowerShell and Linux Shell.
• Proven ability to solve complex problems and make informed technical decisions.
• Excellent communication skills and a proactive approach to customer service.
• A deep intellectual curiosity and a strong desire to learn new IT concepts and software.
• Ability to work effectively both independently and as part of a collaborative team.
• Fluency in English.

Benefits

The salary range for this position is $73,895 - $82,445.

• Hybrid work schedule.