Integration Analyst
23k - 29k USD
On-site
Full Time
#Technology
#Project Management
#Quality Control
#Communication
#Documentation
#Google Suite
#Hardware
#Software
#Problem Solving
#Time Management
#Analytical Skills
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
This is a dynamic role that requires strong communication and project management skills to work with the various teams within the Growth Solutions Department, as well as virtually all departments within the Shift4 organization. The ideal candidate for this role will be a significant contributor to the overall objective of the team - to provide technical solutions for enabling payment growth via partners, creating blueprints & guidelines for the deployment of Shift4 technology and to drive hardware innovations that promote card-present payments.
Candidates must have the ability to adapt to a fast paced environment based on projects that can include process-driven modifications and learning while in flight. This position consists of performing quality control testing in Lab environments both internal to Shift4 and external with partners, working with development teams in various aspects including troubleshooting technical issues and working with various internal and external teams to ensure successful integrations for newly-integrated partner software. Through teamwork and project management, you will be part of a project-oriented team that will execute hardware, software and payment projects.
Various tasks for the role include start to finish project management, hands-on testing hardware and software for both new and existing services and product offerings, and facilitating escalations to internal Development teams.
Responsibilities:
- Testing new applications/hardware/software to ensure functional requirements are met
- Develop workflows, monitor performance, and observe utilization of software and physical hardware
- Create detailed documentation and articulate instructions to a variety of people
- Develop and maintain relationships with technical team members across brands
- Assisting with troubleshooting escalated tickets from all departments
- Maintain and organize equipment, POS system set ups, lab records, projects tools, etc
- Complete ticket escalations to the Growth Solutions Department from various departments
- Work with various teams regarding the certification and pilot handling workflows
- Assist Business Development and partners with lab requests for various environments
- Escalate unresolved issues to development teams for additional troubleshooting assistance to determine resolution
- Updating various trackers relating to active project assignments and tasks
- Following up on active projects assigned, and ensuring completion of tasks and status updates communication on them
- Act as project manager for projects assigned by management seeing them through to completion.
Qualifications:
- 2+ years of experience
- Self-motivated and independent work ethic, with the desire to train and assist others
- Strong attention to detail and can work independently with minimal direction
- Excellent analytical, decision-making, and problem-solving skills
- Excellent time-management skills with the ability to handle stress, prioritize tasks and work under shifting deadlines
- Excellent English verbal and written communication skills
- Proficient in Google suite (Drive, Sheets, Docs)
- Ability to drive multiple projects simultaneously
- Ability to quickly self-teach with a focus on hardware, software, and payment products
- Ability to remain organized but flexible in a fast-paced environment
- Ability to work in evening shifts
- Experience with POS hardware and software is a plus
- Associates or Bachelors degree in Information Technology, Computer Science, or equivalent is a big plus
- Experience with customer based interactions is a plus
- Ability to document test cases, expected outcomes, and processes is a plus.
Benefits:
- A growing innovative company with a friendly atmosphere
- Social Responsibility Initiatives
- Creative, people-oriented, encouraging working environment
- Personal budget for a year to raise professional competence
- We also have our library, and anyone can order new books
- Internal career development program “Bridge”
- Cutting-edge technologies and tools
- Office in the city center with parking for cars, bicycles, and scooters
- The flexibility enables work-life balance
- Private health insurance
- Additional vacation days for each year spent with us
- Solid salary and annual bonuses for the achieved results
- Employee referral program.
Salary depending on experience 2100-2600 EUR gross.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Shift4
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