Inside Sales Associate at Convera

Convera is the world’s largest non-bank B2B cross-border payments company. Formerly known as Western Union Business Solutions, we utilize decades of industry expertise and advanced technology to provide smarter payment solutions, helping over 30,000 customers-from small businesses and law firms to global NGOs-capture more value in every transaction. We are currently seeking an Inside Sales Associate to join our growing team in Peterborough. This is an excellent opportunity for a growth-minded professional to manage a diverse portfolio of UK-based clients while driving new business acquisition in a fast-paced, innovative environment.

Key outcomes

• Manage and nurture a portfolio of over 500 clients, focusing on retention, increasing wallet share, and ensuring high levels of customer satisfaction.
• Utilize data analytics to identify and execute cross-sell and upsell opportunities within your existing client base.
• Conduct regular account reviews and collaborate with the marketing team to launch effective growth and win-back campaigns.
• Drive new business acquisition by leveraging marketing-qualified leads and customer referrals through phone, email, and digital outreach.
• Deliver compelling product demonstrations to prospective clients, clearly explaining features, benefits, and pricing structures.
• Maintain accurate and detailed records of all client interactions within our CRM systems to track KPIs, including call volume and conversion rates.
• Support middle office functions by addressing customer queries and promoting our self-service platform models to improve operational efficiency.

Requirements

• At least 2 years of progressive B2B inside sales or account management experience, ideally within the financial services, fintech, or payments sectors.
• Strong proficiency with CRM systems such as Salesforce or HubSpot, and a tech-savvy approach to using digital sales enablement tools.
• Excellent interpersonal and communication skills, with a proven ability to build rapport and influence stakeholders.
• A goal-oriented mindset with a consistent track record of meeting or exceeding sales targets.
• The ability to manage multiple priorities independently while remaining agile in a fast-paced, changing environment.
• Fluency in English.

Preferred qualifications

• Direct experience working within the payments industry or broader financial services sector is highly desirable.

Compensation

We provide a competitive salary and a generous commission structure to reward your performance. Our comprehensive benefits package includes:

• Hybrid working approach to support work-life balance.
• Private medical and dental insurance.
• A confidential employee assistance program available 24/7.
• Generous paid time off.

How to apply

If you are a creative problem solver looking to transform the world of B2B payments, we would love to hear from you. Please submit your application to join our team at Convera today.