Information Technology Application Support Administrator at Fischer Homes

Job Summary

As an Information Technology Application Support Administrator, you will be supporting business processes and applications and analyzing data to enhance operational effectiveness.  The most rewarding aspect of this role is interacting with your customers to provide solutions for both day-to-day issues and long-term success.

You will thrive in this role if you:

• Communicate in an informed and consultative manner to individuals and leaders throughout the organization. 
• Approach your role with a customer-centric mindset to deliver exceptional customer service. 
• Analyze problems to root cause and proactively make recommendations to solve for future problems. 
• Maintain effectiveness in varying environments and tasks. 

These skills will be used to: 

• Consult with users to meet or exceed internal and external customers’ expectations.
• Work closely with all application owners, vendors, and infrastructure team members to analyze system performance, make modifications as necessary, and ensure end-to-end service performance metrics are achieved.
• Recommend and implement system modifications or enhancements to improve application performance and quality. 
• Develop and refine application test plans.
• Manage multiple projects at one time and ensure projects stay within budget.
• Consult with end-users and others in the development of design concept interpretation.
• Serve as the internal tester for new application development.
• Track support tickets for the Application Support team.
• Works with senior application specialist members to analyze, troubleshoot, and support project tickets.

Preferred Qualifications

• Bachelor's degree in Information Systems, Computer Science, or similar experience. 
• Basic SQL knowledge

Physical demands and work environment

• Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
• Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
• Must be able to lift and carry approximately 20-25lbs unassisted.
• Must be able to sit for long periods of time with low periods of reaching and standing.

The Value of a Career with Fischer Homes 

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 32nd largest builder in the United States.

We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, and provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

• Professional Development Training programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit-sharing
• Employee Life Insurance
• Personal time off
• Inclusive Leave

Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.