Human Resources Assistant Manager at Decisions

Role Summary

At Decisions, we thrive when our people thrive. As our Human Resources Assistant Manager at Decisions, you will play a key role in managing HR operations for our Global Operations Center (GOC) while collaborating with our US and Mumbai teams. This in-person role is responsible for managing the full employee lifecycle (hire-to-retire) approximately 85% of the time and supporting recruiting efforts around 15% of the time. The ideal candidate is a well-rounded HR professional with 4 to 10 years of solid HR experience who can handle operational tasks with precision while contributing to strategic talent initiatives. This position requires strong adaptability, the ability to navigate cross-cultural teams, and a proactive approach to supporting our organization. This is a hands-on role with the opportunity to influence strategic direction and opportunities for continued growth.

This role, located in our Global Operations Center in Hyderabad, Telangana, India, will report to the Head of HR and will be responsible for all people and HR operations matters in our India office. This demanding yet rewarding role best suits an individual who enjoys varied and fast-paced work with multiple competing priorities.

Key Objectives

Objective #1: Deliver excellence across HR operations and employee lifecycle management.

• Oversee end-to-end HR operations, including onboarding, offboarding, payroll coordination, benefits administration, and employee data management.
• Maintain accurate records in HR systems (e.g., Keka HR) and ensure compliance with local labor laws and company policies.
• Partner with the US and Mumbai HR teams to ensure alignment of global HR policies and practices.
• Prepare HR reports, metrics, and dashboards for leadership review.
• Support performance management, including goal setting, performance reviews, and employee development plans.
• Collaborate with business leaders on various initiatives led by global HR or business to ensure initiatives are implemented in a timely & successful manner

Objective #2:  Foster employee engagement and support a positive workplace culture.

• Support and implement employee engagement initiatives and wellness programs to enhance team morale and retention.
• Partner with managers to address employee relations concerns with empathy and professionalism.
• Assist in learning and development initiatives, ensuring employees have access to career growth resources.
• Conduct or support periodic employee feedback surveys and implement actionable improvements.
• Coach and train managers to enhance their leadership skills and be empathetic and effective people managers, including providing guidance on communication, performance management, conflict resolution, and goal setting

Objective #3: Support HR compliance and process improvements

• Ensure all HR operations comply with local labor laws and regulatory requirements.
• Continuously improving HR services and expertise, by ensuring data accuracy and through working collaboratively with other areas and the HR team at WHQ
• Participate in audits and ensure the timely completion of compliance-related tasks.
• Identify opportunities to streamline HR processes and contribute to continuous improvement efforts.

Objective #4: Assist with recruitment and talent acquisition

• Partner with the talent team to support recruiting activities, including resume screening, scheduling interviews, and assisting in candidate experience.
• Collaborate with hiring managers to understand role requirements and provide guidance on candidate evaluation.

Key HR Focus Areas

• HR Strategy: Delivery on the company’s strategic & short-term HR objectives in India in collaboration with the global HR objectives
• HR Operations: Strong understanding of core HR operations including labor Law compliance, policies and procedures, benefits and payroll
• Employee Success: Drive employee engagement, development and retention, including management of employee performance and employee relations

Specialized Experience

• BA or BS in Human Resources, Business Administration, or related field.
• 4 to 10 years of experience in HR operations, with exposure to recruitment and employee relations.
• Experience collaborating across global teams (US/India) and with leaders at multiple levels.
• Strong knowledge of HRIS systems (e.g., Keka HR) and proficiency in data management and reporting.
• Highly proficient in Excel for data reporting, analysis, and HR metrics dashboards.
• Familiarity with B2B or SaaS company environments is a plus.
• Excellent communication and interpersonal skills, with the ability to navigate cross-functional and cross-cultural environments.
• Proven ability to manage competing priorities in a fast-paced setting.
• Demonstrated behaviors: collaborative, consultative, empathetic, action-oriented, and outcomes-focused.
• Comfortable having difficult conversations and providing feedback across all levels of the organization
• Growth mindset, culturally adept, and strong coaching abilities supporting the leadership team on all matters from people challenges to personal development
• Professional and reliable