HR Operations Specialist at Jumia

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

 

        HR Systems & Data Management 

• Maintain accurate and up-to-date employee records in HRM and other Jumia HR systems
• Conduct regular data audits to ensure information completeness and accuracy 
• Generate standard and ad-hoc HR reports for country leadership and Group HR 
• Support the implementation of system updates as directed by Group HR Operations

         Employee Lifecycle Administration

• Process all employee lifecycle transactions in HRM (hiring, transfers, promotions, exits)
• Prepare and issue employment contracts and amendments according to local requirements
• Coordinate the administrative aspects of onboarding and offboarding processes
• Maintain digital and physical personnel files in compliance with local regulations

         Compliance & Reporting

• Ensure HR documentation complies with local labor laws and Jumia policies
• Prepare required statutory reports for local authorities
• Support internal and external audits related to HR processes 
• Maintain up-to-date knowledge of local labor regulations

        Payroll & Benefits Support

• Validate monthly payroll inputs and coordinate with Finance for accurate processing
• Administer local benefits programs and ensure proper system documentation
• Manage leave administration and attendance tracking
• Support the annual compensation review process with accurate data preparation

         Employee Support

• Serve as the first point of contact for employee queries on HR operational matters
• Guide HR policies, procedures, and benefits
• Issue employment verification letters and other HR documentation 
• Support the local HR team with administrative tasks as needed

     Travel & Admin Management 

• Booked flight tickets for employees traveling from Egypt for business trips.
• Managed visa applications and coordinated with HR teams in destination countries for invitation letters and accommodations.
• Arranged accommodations and transportation for employees visiting Egypt.
• Reviewed and approved invoices from hotels, transportation services, and travel agencies.
• Negotiated and established special-rate contracts with hotels for the company.

         How Success is Measured:

• HR Operations: Process Breach; Sox Control and Leave Management
• Engagement: Barometer Score
• Learning and Development: Udemy Usage and Central Classroom Participation Rate
  
  What we are looking for
  
  
  • Bachelor’s degree and at least 2 years of experience 
  • Thorough working knowledge of MS Office, e.g., solid and sound Excel knowledge
  • Strong coaching, communication, and analytical skills.
  • Ability to manage escalations and work in a fast-paced environment.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders