HR Administrator at B2C2

About the role: 

The incumbent will work closely with the Global Head of HR to ensure seamless HR operations, including payroll feeds, benefits administration and policy implementation globally. The successful candidate will play a key role in ensuring the smooth and efficient operation of all our administrative processes in HR, will support the full roll-out of our new HR system, liaise with internal stakeholders and external and vendors, as well as be a first point of contact for all employees on HR-related matters. This is an exciting opportunity for someone with a strong background in HR operations and systems, who thrives in a fast-paced evolving environment and is willing to venture outside of pure administration.

This role gives the successful candidate an opportunity to work independently as part of a newly formed and supportive team, where new ideas are welcome. They will have the opportunity to contribute to projects and process improvement beyond the mere remit of the job description, constituting a unique learning opportunity. Based in our London office, the successful candidate will have the option to work remotely for up to two days per week.

This is a perfect role for a solid HR Administrator who is willing to grow and work more independently, with room to expand the remit and gain visibility outside the ‘usual’ boundaries, as well as explore some HRBP tasks.

Jobs to be Done:

• Ensure seamless monthly administration processes, including payroll feeds, checks, benefits and annual reviews, system maintenance and reporting. Play an active role in the completion of the configuration of the new HRIS, HiBob 
• Support the extension of HR policies globally
• Operationalise and document key HR processes

Duties and Responsibilities:

Core HR Administration & Employee Lifecycle:

• Manage the end-to-end employee lifecycle administration, including generating employment contracts, processing background checks and coordinating new hire onboarding / induction. Closely coordinate with payroll vendors and colleagues
• Serve as the first point of contact for employee queries on topics such as benefits, holiday entitlement, company policies and escalating complex issues where necessary
• Maintain accurate and up-to-date employee data in our HRIS (HiBob), ensuring data integrity for reporting and compliance
• Coordinate the offboarding process, including conducting exit interviews and managing final payroll calculations
• Administer employee benefits programs, including enrolment, changes and responding to provider queries
• Manage documentation for all employee changes, such as promotions, transfers and parental leave
• Support the broader HR team in running key processes such as performance evaluation, compensation, etc.

Process Improvement & HR Projects:

• Proactively identify inefficiencies in current HR workflows and suggest practical, scalable solutions
• Provide support in rolling out and embedding new processes and policies across the global business
• Assist with key HR projects, such as performance review cycles, employee engagement surveys and benefits renewal
• Help create and maintain documentation for HR processes and "how-to" guides for managers and employees
• Contribute to the continuous improvement of our employee onboarding experience to ensure it is world-class

Systems & Reporting:

• Champion our systems, ensuring we are leveraging their full functionality
• Assist in pulling data and generating reports and dashboards key metrics like headcount, attrition and diversity to support decision-making

Required Skills & Experience:

• 3-5 years of experience in an HR Administrator, People Coordinator, or similar role. Experience in a fast-paced, global environment
• A Process-Improvement Mindset: You don't just follow the checklist; you look for ways to make the checklist better. You have a natural curiosity and a drive to improve efficiency
• Exceptional Attention to Detail: You are meticulous and understand the importance of accuracy in contracts, data and communication
• Tech-Savvy: You are proficient with modern workplace tools (e.g., Slack, Google Workspace) and have hands-on experience with at least one HRIS
• Communication: You can communicate clearly and professionally, both in writing and verbally, with a high degree of empathy
• Discretion and Integrity: You are trustworthy and can handle sensitive and confidential information with the utmost professionalism
• Proactive & Organised: You are a self-starter who can manage multiple priorities, anticipate needs, and work effectively in a dynamic environment

Preferred Qualifications: 

• Experience working in a company with a global or multi-country presence.
• Experience in financial services / fintech  is highly desirable
• Experience contributing to HR projects, such as an HRIS implementation or a policy overhaul
• Experience in drafting and implementing HR policies in a multi-jurisdictional setting