Helpdesk Technician at SanteVet

At Santévet, we are the leading provider of pet health insurance across France, Belgium, Germany, Italy, and Spain. Our mission is to provide comprehensive protection for pets through accident, illness, and preventive care coverage. With a team of 450 professionals across Europe, we support renowned brands like Santévet, Jim & Joe, and Bulle Bleue. We are currently in a phase of hypergrowth and are looking for passionate individuals to join our team in our centrally located, accessible Barcelona office.

The role

We are seeking a Helpdesk Technician to join our IT team on a full-time, permanent, and on-site basis. This is a junior-level position perfect for someone looking to grow their career in a dynamic, fast-paced environment. You will be the first point of contact for our users, ensuring that our internal technology runs smoothly so our team can continue their vital work for pet owners.

Core responsibilities

• Provide first-level technical support by responding to user requests via phone, email, or our ticketing system, and diagnosing hardware or software issues.
• Manage user accounts, including creation and deactivation in Active Directory, while handling password resets and access-related inquiries.
• Configure workstations and peripherals for new hires, document resolution procedures for our knowledge base, and train users on IT best practices.

Skills and experience

To succeed in this role, you should have a solid foundation in IT support and a proactive mindset. We are looking for the following qualifications:

• Strong proficiency in Windows, with additional knowledge of macOS being a significant advantage.
• Experience with Microsoft Office 365 and ticketing systems like Jira.
• Fluency in English and Spanish is required, while knowledge of French is considered a valuable asset.
• A background in user support with a clear understanding of incident analysis and maintenance procedures.
• Excellent communication skills, a collaborative team spirit, and the ability to organize and prioritize tasks effectively.

Compensation and benefits

We are committed to maintaining a positive work-life balance and a supportive atmosphere. Our team members enjoy several perks, including:

• Reduced working hours on Fridays and throughout the month of August.
• A friendly, dynamic work environment with approachable management.
• Spacious and comfortable office facilities in the heart of Barcelona.
• The opportunity to work with a passionate team in a company experiencing impressive growth.

How to apply

If you are ready to join our team, we invite you to apply for this position. Our recruitment process is designed to be transparent and straightforward. It begins with an initial phone call with our Head of Talent Acquisition, followed by an interview with our Lead Service Desk, and concludes with a final conversation with a member of our Helpdesk team. We value diversity and encourage you to bring your authentic self to the application process.