Helpdesk Technician at Packlink Careers

At Auctane, our mission is to fuel commerce through exceptional delivery. We are a team of software and shipping experts dedicated to helping merchants move their ideas and innovations around the globe. By supporting hundreds of thousands of sellers, we help businesses meet the rising expectations of their customers and make the world feel a little smaller. From our family of brands like ShipStation, ShipEngine, and Packlink, we facilitate the delivery of billions of products annually. We are just getting started, and we want you to help us continue this journey.

The role

We are looking for a Senior Helpdesk Technician to join our team on a full-time basis. This is a hybrid role based in Spain, where you will play a vital part in maintaining our technical infrastructure and supporting our internal users. We operate in a fast-paced, multi-OS environment, and we need someone with the experience to handle complex technical challenges with ease.

Core responsibilities

• Serve as the primary point of contact for internal technical support, managing and resolving tickets through our Jira Service Management system while maintaining high standards for response times.
• Oversee office management tasks, including the onboarding and offboarding of users, maintaining accurate equipment inventory, and coordinating with facility service teams.
• Perform remote troubleshooting and diagnostic procedures to resolve issues, escalating complex problems to the appropriate support tiers when necessary.

Skills and experience

To be successful in this role, you should possess the following qualifications:

• At least 3 to 4 years of proven experience in a similar helpdesk or technical support role.
• Strong proficiency in both Mac and PC environments.
• Experience using helpdesk ticketing systems, such as Jira or Zendesk.
• Familiarity with single sign-on solutions, MDM tools, and basic networking concepts.
• Excellent communication skills in English, both verbal and written.
• An analytical mindset with a passion for automation, efficiency, and solving complex problems.

Compensation and benefits

We believe in supporting our team members both professionally and personally. Our benefits package includes:

• Flexible work arrangements, including remote work options and a hybrid schedule requiring two days per week in our Madrid office.
• A dedicated personal training budget of up to 800€ per year for certifications and conferences, plus access to platforms like LinkedIn Learning.
• Comprehensive medical, dental, vision, and life insurance plans.
• Generous paid time off, including 25 days of holiday per year, your birthday off, and dedicated time for medical appointments.
• Financial support for remote work expenses and a flexible compensation plan for transport and other personal costs.
• Wellness perks, including a choice between a gym membership subsidy or private health insurance, plus access to psychological assistance vouchers.
• Additional benefits such as language classes, a donation matching program, volunteer days, and referral bonuses.

How to apply

If you are a motivated technical professional who thrives in a collaborative, international environment, we would love to hear from you. Please submit your application to join our team and help us continue to empower merchants worldwide.