Help Desk Technician
On-site
Full Time
#Technology
#Networking
#Hardware
#Software
#Network
#Microsoft
At GLS, we believe that reliable transportation is a cornerstone of a productive life. For over a decade, we have used advanced analytics and technology to provide affordable auto financing to more than half a million families. As an Inc 5000 honoree and one of the fastest-growing private companies in the nation, we are looking for people who care deeply and think boldly to join our team of over 1,000 employees. If you are ready to grow with a company that celebrates innovation and rewards direct impact, we want to hear from you.
Role at a glance
We are searching for a Junior Help Desk Technician to join our Information Technology team. This is a full-time, on-site position based in the United States. You will be the go-to person for company-wide technical support, ensuring our systems run smoothly and our team stays connected.
Your impact
- Evaluate, prioritize, and resolve incoming technical support requests from our staff.
- Diagnose and troubleshoot a wide range of software, hardware, and networking issues to keep our operations moving.
- Monitor our network infrastructure to identify and report connectivity issues while maintaining detailed documentation of all support activities.
What you'll need
To be successful in this role, you should have a strong foundation in technology and a commitment to excellent customer service. We require the following:
- A Bachelor’s degree in Computer Science or a related field, or at least four years of relevant experience paired with a current technical certification like A+, N+, or CCNA.
- A solid working knowledge of networking protocols, hardware, software, and operating system interactions.
- Professional proficiency in English and the ability to handle physical tasks such as lifting up to 50 pounds and installing equipment.
- At least one year of experience in a related field is preferred, as is a Microsoft Technology Associate or CompTIA A+ certification.
Perks and compensation
We are committed to supporting your well-being and professional development. Our benefits package includes:
- 401k plan with employer match and immediate vesting.
- Comprehensive medical, dental, and vision insurance.
- Tuition reimbursement to support your ongoing education.
