Help Desk Support Specialist
On-site
Part Time
#Technology
#Hardware
#Software
#Networking
#Active Directory
#Azure
#Cloud Computing
#Firewalls
#Windows
#MacOS
#Microsoft Office 365
At PursueCare, we are dedicated to transforming lives through compassionate, judgement-free addiction recovery and behavioral health services. By leveraging telemedicine, we provide accessible care for substance use disorders, connecting patients with doctors, counselors, and therapists through our intuitive smartphone app. Our team is driven by a mission to support vulnerable populations, and we pride ourselves on an inclusive culture that empowers every employee to contribute their best work. We are looking for someone who shares this passion to help us maintain the technology that makes this life-saving care possible.
The opportunity
We are seeking a Help Desk Support Specialist to join our team on a part-time basis at our Middletown, Connecticut office. This role is vital to our daily operations, as you will serve as the primary point of contact for our clinical and administrative staff, as well as the patients who rely on our app. You will work closely with our IT and Application Support team to ensure that our hardware and software systems run smoothly, allowing our providers to focus on what matters most: patient care. This is an on-site position where your technical expertise and customer-service mindset will directly impact our ability to deliver high-quality, virtual healthcare.
A day in the life
- You will manage the onboarding process for new hires by setting up laptops, configuring email accounts, and preparing all necessary equipment.
- You will provide friendly, efficient support to both staff and patients via phone, video, and chat to resolve issues with our applications and hardware.
- You will track all incoming requests through our ticketing system and create helpful, simplified training resources to empower our users.
Who you are
You are a tech-savvy individual with a strong foundation in hardware, software, and networking. You communicate clearly in English, both verbally and in writing, and you genuinely enjoy helping others solve problems. We are looking for someone who brings the following experience:
- Hands-on experience with Intel-based desktops, laptops, printers, and mobile devices.
- Proficiency in Windows 10+, macOS, and Microsoft Office 365.
- A solid understanding of networking concepts, including Active Directory, Azure, Cloud Computing, and Meraki Firewalls.
- The ability to identify and address security concerns like system hacks, viruses, and spyware.
- A detail-oriented approach to troubleshooting, even when working under pressure.
Why you'll love it here
Joining PursueCare means becoming part of a mission-driven organization that values clinical excellence and innovation. We are committed to supporting our team members and offer a 401k plan with company contributions to help you plan for your future. You will work in an environment that prioritizes professional growth and inclusivity, knowing that your daily contributions are helping individuals find the support they need on their journey to recovery.
