Head of Product Rider & B2B at FREE NOW

At FREENOW, our mission is to empower smarter mobility decisions, helping people move freely while enabling cities to thrive. We are building a future where transportation is seamless, and we believe this is achieved through an unparalleled user experience that solves real pain points across our passenger, driver, B2B admin, and dispatch platforms. By joining us, you will become part of a diverse, multinational team that values excellence, collaboration, and a shared passion for innovation.

The role

We are seeking a seasoned Director-level product leader to serve as our Head of Product Rider & B2B. This is a full-time, remote position available to candidates located within the EU. In this role, you will lead our efforts to craft exceptional experiences for passengers and B2B clients across our multi-mobility services, including ride-hailing, taxis, e-scooters, and public transportation. You will be responsible for the strategy and execution of our mobile applications, web tools, and partner integration APIs, ensuring we continue to deliver high-quality, personalized solutions that drive key business metrics like retention and passenger satisfaction.

Core responsibilities

• Define and execute a comprehensive product strategy that delivers delightful experiences for both B2C and B2B customers.
• Lead, mentor, and grow a team of high-performing junior and senior product managers while collaborating closely with engineering, design, and data science departments.
• Drive product performance by utilizing quantitative and qualitative data to launch and iterate on features that solve complex user problems efficiently.

Skills and experience

To succeed in this role, you should possess a deep background in building and optimizing high-scale technology products. We are looking for the following qualifications:

• At least 3 years of experience in a Head of Product or Director of Product role, with a proven track record of managing a team of 3 to 5 product managers.
• Substantial experience within internet consumer-facing industries, specifically eCommerce or multi-sided marketplaces.
• A strong understanding of mobile app development and the ability to create consumer experiences that serve millions of users across multiple geographies.
• Exceptional analytical and creative problem-solving skills, paired with the ability to communicate complex ideas to both technical and non-technical stakeholders.
• Fluency in English and a customer-centric mindset that prioritizes empathy and the resolution of user pain points.

Compensation and benefits

We provide a supportive environment designed to help you thrive both professionally and personally. Our benefits include:

• Flexible working arrangements, including the ability to work 100% remotely.
• Access to an employee assistance program to support your well-being.
• Opportunities for professional development through LinkedIn Learning.
• Additional perks such as mobility credits, health insurance, sabbatical policies, and special leave for birthdays and holidays.

How to apply

If you are a strategic thinker who is ready to challenge the status quo and help us shape the future of mobility, we would love to hear from you. Please submit your application to join our team, and let us know how your experience aligns with our mission to make cities move more freely.