Sonatus

Head of Customer Engineering

United States

Hybrid

Full Time

#Engineering

#Software

#C++

#Python

#Linux

#RTOS

#Android

#TCP IP

#HTTP

#Network Security

Sonatus is looking for a Head of Customer Engineering

Full Time Executive Hybrid United States Engineering Software C++Python Linux RTOS Android TCP IP HTTP Network Security English 401k Medical insurance Dental insurance Vision insurance Life insurance

Sonatus is a well-funded, fast-paced, and fast-growing company whose technologies and software help automakers build dynamic software-defined vehicles. With two generations of solutions already on the road with a top global OEM, our vehicle and cloud software solutions are at the forefront of the digital transformation of vehicles. The Sonatus team is a talented and diverse collection of technology and automotive specialists hailing from many of the most prominent companies in their respective industries.

As the Sonatus “Head of Customer Engineering”, you will build and lead a Customer Engineering team that provides technical guidance to customers for both the Integration of Sonatus’ embedded and cloud software platforms and to overcome design challenges post integration. You will work cross functionally with software development and marketing to generate collateral for existing and new product offerings, and drive innovation by providing insightful feedback to other internal teams to continuously improve products and processes. The Customer Engineering team will support key customers directly and provide engineering expertise as needed throughout the sales process, having lab access to address the challenges associated with integrating Sonatus leading edge embedded firmware and cloud software products.

Duties and Responsibilities

Build a professional Customer Engineering team in the US, EMEA, and APAC which is responsible for making sure all new customers are enabled for a successful product rollout.

Provide technology leadership and foster engineering excellence within the Customer Engineering Team.

Technical ownership of issue resolution: Driving and directing internal teams and driving communication to customers directly and/or through FAE and sales teams as needed.

Maintain close relationships with key accounts with visits as needed to ensure that the company’s products are meeting their requirements.

Manage project-based contract and outsourced software development vendors.

Prepare product training materials, best practice documentation, conduct product demos, develop POCs and product modifications as required for successful integration of Sonatus’ offerings.

Review and follow-up on outstanding issues with the customer, work closely with cross functional teams and bring open issues to closure.

Provide technical leadership in understanding of critical / blocking issues if any faced by customer and provide timely support with advice to unblock.

Build strategic professional relationships across new and existing customers and act as a customer facing liaison responsible for identifying and developing strategic plans that improve the engagement level.

Maintain Release Notes by documenting new services, fixes and setup configuration details.

Qualifications and Experience

Strong academic and technical software background in computer science and/or computer engineering. At minimum, a Bachelor’s in CS/CE is required, MS/PhD is preferred.

10+ years’ experience in customer facing software integration and support, preferably at the embedded level within the Automotive market.

5+ yrs’ experience managing a team of customer facing applications/integration engineers

Professional attitude with the ability to prioritize a dynamic list of multiple tasks, plan and prepare for customer meetings in advance, and work with minimal guidance and supervision.

Entrepreneurial, open-minded behavior and can-do attitude. Think and act with the customer in mind!

Independent and self-motivated Technical Hands-on Leader with a passion for software development.

Executive presence and proven ability to communicate professionally with executive teams.

Demonstrable success leading, inspiring, and empowering a high-performance team.

Experience of working in a high growth environment with an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems.

Technology Requirements

Experience with networking technologies such as Ethernet, TCP/IP, HTTP, etc.

Understand how ECUs interconnect and work within a vehicle.

Experience with network security and network monitoring tools

Hands-on development and troubleshooting experience with embedded targets

Solid programming experience in C++

Familiarity with software configuration management tools, defect tracking tools and peer review

Experience with Embedded Linux, RTOS, Android, and/or other embedded operating systems

Proficient in Python or other scripting languages

Experience with automotive product development a plus (e.g. CAN, AUTOSAR, etc.)

Consider being part of the Sonatus team and receive the following:

Benefit Offerings includes:

- Competitive compensation and equity program

- Health care plan (Medical, Dental & Vision)

- Flexible and Dependent Care Expense program

- Retirement plan (401k)

- Life Insurance (Basic, Voluntary & AD&D)

- Unlimited paid time off per year

- Hybrid office work-arrangement/flexibility

Perk Offerings include:

- Complimentary lunches, snacks and beverages during on-site working days

- Wellness benefit allowances (towards gym membership and fitness programs)

- Internet reimbursement

- Computer Accessory Allowance

Employee Engagement Offerings:

- Departmental team building and outings

- Employee Referral Program

- Culture/Employee Satisfaction Surveys - Feedback matters!

- Peer Award Program (monthly)

- Innovative Award Program (annual)

Sonatus is a fast-paced and innovative company and are seeking team members who are passionate about making a difference. If you are ready to take your career to the next level, we highly encourage you to apply.

To all recruitment agencies: Sonatus, Inc. ("Sonatus") does not accept unsolicited agency resumes. Please do not forward resumes to our careers alias or other Sonatus' employees. Sonatus is not responsible for any fees associated with unsolicited activities.

Sonatus

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Head of Customer Engineering at Sonatus