
Head of Customer Engineering
Hybrid
Full Time
#Engineering
#Software
#C++
#Python
#Linux
#RTOS
#Android
#TCP IP
#HTTP
#Network Security
Sonatus is a rapidly growing, well-funded organization dedicated to empowering automakers with the software and technology needed to build dynamic, software-defined vehicles. With solutions already deployed by top global OEMs, we are at the cutting edge of the automotive digital transformation, and we are looking for a Head of Customer Engineering to lead our technical efforts and support our global client base.
Responsibilities
- Build and manage a high-performing Customer Engineering team across the US, EMEA, and APAC regions to ensure successful product rollouts.
- Provide technical leadership and foster a culture of engineering excellence within the team.
- Take ownership of issue resolution by directing internal teams and maintaining clear communication with customers.
- Cultivate strong relationships with key accounts, including conducting site visits to ensure our products meet specific requirements.
- Oversee project-based contract and outsourced software development vendors.
- Create product training materials, best practice documentation, and technical collateral to support integration.
- Act as a customer-facing liaison to develop strategic plans that enhance engagement levels.
- Maintain detailed release notes and documentation for new services, configurations, and fixes.
Must-haves
- A Bachelor’s degree in Computer Science or Computer Engineering, with an MS or PhD preferred.
- Over 10 years of experience in customer-facing software integration and support, ideally within the embedded automotive sector.
- At least 5 years of experience managing teams of integration or applications engineers.
- Strong technical proficiency in C++ and Python.
- Hands-on experience with Embedded Linux, RTOS, or Android.
- Deep understanding of networking technologies, including TCP/IP, HTTP, and Ethernet.
- Knowledge of network security and monitoring tools.
- Executive presence with the ability to communicate effectively at the leadership level.
- A self-motivated, entrepreneurial mindset with a passion for hands-on technical development.
Nice-to-haves
- Experience with automotive-specific development standards and protocols, such as CAN or AUTOSAR.
Benefits
- Medical, dental, and vision insurance plans.
- 401k retirement plan.
- Life insurance coverage.
- Unlimited paid time off.
- Flexible work hours and a hybrid work environment.
- Wellness programs and fitness allowances.



