Growth Account Manager DACH at Mobilexpense

At Mobilexpense, we simplify expense management for HR departments, finance teams, and employees throughout Europe. With over 3,000 customers already on board, we are now launching a dedicated Growth Account Management function to unlock the potential within our existing user base and help our clients achieve even greater value.

Responsibilities

• Own the expansion of annual recurring revenue across your assigned customer portfolio in the DACH market.
• Identify and execute on cross-sell and upsell opportunities by leading commercial conversations from initial outreach to final negotiation.
• Collaborate closely with Customer Success Managers to translate success stories into measurable commercial growth.
• Analyze usage data and CRM insights to build proactive engagement plans and scalable growth playbooks.
• Participate in regular business reviews and strategic check-ins to ensure customers are adopting the right features and services.
• Help define and refine best practices for account management as we scale our commercial organization.
• Contribute to internal knowledge sharing by providing customer feedback to our Product, Marketing, and Sales teams.

Must-haves

• At least 4 years of experience in B2B SaaS roles focused on Customer Success or Commercial Account Management.
• A proven track record of growing existing accounts through successful upsell and cross-sell strategies.
• Strong consultative communication skills and the ability to navigate complex commercial negotiations.
• Native-level proficiency in German and professional fluency in English.
• Advanced analytical capabilities and a proactive approach to using AI tools to drive efficiency.
• Experience managing customer relationships and handling escalations effectively.

Nice-to-haves

• Previous experience using HubSpot or similar CRM platforms.
• Background in industries such as FinTech, HR Tech, ERP, or general expense management software.
• Prior experience working in close partnership with Customer Success teams.

Benefits

• The flexibility of remote work.
• The opportunity to build a new function and shape the future of account management within a growing European scale-up.
• High levels of ownership and the freedom to develop your own account strategies.
• A collaborative, international environment with direct access to leadership.
• Clear pathways for professional growth and increased responsibility as the company scales.