Ro
Group Product Manager, Patient Experience
201k - 240k USD
Hybrid
Full Time
#Product
#Healthcare
#Telehealth
#Product Management
#UX Design
#A B Testing
#Data Analysis
#Cross Functional Collaboration
Ro is looking for a Group Product Manager, Patient Experience
Full TimeLeadHybridUnited StatesProductHealthcareTelehealthProduct ManagementUX DesignA B TestingData AnalysisCross Functional CollaborationEnglishMedical insuranceDental insuranceVision insurance401kFlexible hoursPaid time offLearning budget
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As Group Product Manager, you will play a critical leadership role in shaping and advancing the logged-in patient experience across Ro’s mobile and web platforms. You’ll work to ensure patients can seamlessly navigate their care journey—from onboarding to engaging with their clinical team—through intuitive, delightful and effective digital experiences.
You’ll be instrumental in driving initiatives that improve patient engagement, retention, satisfaction, and conversion. You bring a strong track record of applying UX best practices and experimentation strategies to optimize user flows, reduce friction, and drive measurable growth. You’ll collaborate closely with engineering, design, consumer insights, operations, marketing, and clinical teams to define and execute on a strategic product vision. This role reports directly to the SVP of Product Management and is ideal for a data-savvy, customer-obsessed product leader with a passion for UX excellence and performance-driven thinking.
What You’ll Do:
What You’ll Bring to the Team:
We’ve Got You Covered:
We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
The target base salary for this position ranges from $201,000 to $240,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
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