Group Product Manager, Patient Experience
201k - 240k USD
Hybrid
Full Time
#Product
#Healthcare
#Telehealth
#Product Management
#UX Design
#A B Testing
#Data Analysis
#Cross Functional Collaboration
You will join Ro, a direct-to-patient healthcare company that delivers nationwide telehealth, labs, and pharmacy services through one vertically integrated platform. Since 2017 Ro has supported millions of patients across every county in the United States and in 98 percent of primary-care deserts, earning recognition as a Fortune Best Workplace in New York and Health Care for four straight years and as a CNBC Disruptor 50. As Group Product Manager, Patient Experience you will lead the evolution of the logged-in patient journey on both mobile and web, turning every step-from onboarding to ongoing clinical engagement-into an intuitive, effective experience.
What you'll be doing
- Own the end-to-end logged-in patient experience on mobile and web, shaping product vision and roadmap that balance delightful UX patterns with measurable business outcomes.
- Partner daily with engineering, design, consumer insights, marketing, clinical, and operations teams to deliver high-quality, scalable features that improve engagement, retention, satisfaction, and conversion.
- Apply research, analytics, and rigorous A/B testing to uncover patient behaviors, validate hypotheses, and iterate quickly toward measurable improvements in user flows and overall care journey.
What you'll bring
- Seven or more years of product-management experience in consumer technology, ideally with prior work in e-commerce or similarly scaled consumer applications.
- Proven success shipping native mobile and web products that drive engagement and long-term retention, paired with deep fluency in UX best practices across platforms and devices.
- Strong data orientation, including hands-on experience with A/B testing, analytics tools, and user research to guide prioritization and optimization decisions.
- Technical fluency that lets you understand underlying systems, collaborate effectively with engineers, and ensure products scale reliably.
- Outstanding communication and cross-functional leadership skills, enabling you to align diverse stakeholders, navigate trade-offs, and articulate clear rationale for product choices.
- Fluency in English.
What you'll get
The target base salary range for this position is $201,000 to $240,000, plus equity and a comprehensive benefits package.
- Full medical, dental, and vision insurance plus OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing, learning, and growth reimbursements
- Paid parental leave and fertility benefits
- Pet insurance
- Student-loan refinancing support
- Virtual resources for mindfulness, counseling, and fitness
- Hybrid work model with in-person collaboration on Tuesdays and Thursdays for tri-state (NY) team members, plus periodic on-sites for colleagues elsewhere in the United States
