Global Head of Talent Acquisition at WillowTree

WillowTree, a TELUS International Company, is an award-winning digital product consultancy that combines strategy, innovation, and user-centric design to build flagship digital products. We partner with world-class organizations such as the NBA, Mastercard, Capital One, and PepsiCo to deliver impactful solutions. Since joining TELUS International in 2023, we have expanded our capabilities to include comprehensive customer service, AI annotation, and voice experiences. We are currently seeking a Global Head of Talent Acquisition to join our Employee Experience Leadership Team and drive our international hiring strategy.

Key outcomes

• Develop and execute a comprehensive global recruitment strategy to attract and engage top-tier talent across North America and LATAM.
• Elevate our employer brand through strategic initiatives that position us as a premier destination for digital talent.
• Lead, mentor, and develop a team of approximately 20 professionals, including direct management of 8 staff members, while fostering a culture of high performance.
• Integrate diversity, equity, and inclusion principles into every stage of the hiring lifecycle to build a more representative workforce.
• Drive operational excellence by implementing innovative recruitment technologies and solving complex hiring challenges to improve overall efficiency.

Requirements

• Proven executive experience leading global talent acquisition teams, including the management of both individual contributors and functional managers.
• Strong ability to engage and influence executive stakeholders while managing expectations effectively.
• Demonstrated success in navigating organizational change, market expansion, and ambiguous environments.
• Deep expertise in employer branding, particularly in complex organizational contexts.
• Technical proficiency with modern recruitment tools such as Greenhouse, LinkedIn Recruiter, and various CRM or ATS platforms.
• Solid understanding of global compliance and regulatory requirements within the public tech sector.
• A commitment to advancing DEI initiatives throughout the recruitment process.
• Excellent command of the English language.

Compensation

We provide a supportive work environment that prioritizes your well-being and long-term career growth. Our benefits package includes:

• A hybrid work model that balances collaboration with flexibility.
• Opportunities for professional development, including an annual stipend for your personal pursuits and dedicated time for innovation projects.

How to apply

If you are a strategic leader passionate about building high-performing teams and shaping the future of digital talent, we invite you to apply. Please submit your application through our careers portal to begin the conversation about how you can contribute to our continued growth.