Sutherland1

Genesys Senior Implementation Engineer

Remote

Full Time

#Technology

#Customer Service

#Genesys

#SIP

#Routing

#Email

#Chat

#Social Media

Sutherland1 is looking for a Genesys Senior Implementation Engineer

Full Time Senior Remote Technology Customer Service Genesys SIP Routing Email Chat Social Media English Remote work

We are expanding our remote engineering team and need a Genesys Senior Implementation Engineer to design, implement, and support our Genesys Omni-Channel platform that powers voice, email, chat, and social interactions for clients worldwide.

Responsibilities

Design, implement, and maintain the Genesys platform, including SIP Server, Routing, Inbound Voice, Outbound, Email, Chat, Social Media, Infomart, GVP, SMS, Speech Analytics, Proactive Notification, and Callback.
Provide after-hours on-call support to resolve platform outages and restore service quickly.
Collaborate with business and service-delivery teams to roll out new program solutions.
Create and maintain technical documentation and runbooks for the operations team.
Work with development and integrations teams to troubleshoot and support the platform.
Build proactive monitoring solutions and use performance metrics to guide infrastructure improvements.
Conduct testing to identify faults, reduce downtime, and verify system backups.
Deliver technical consultancy that resolves issues in the shortest possible time.
Manage vendor relationships on escalated issues and related projects.
Continuously learn new systems and technologies within the Genesys environment.

Must-haves

Several years of hands-on experience implementing and supporting Genesys Omni-Channel solutions.
Strong working knowledge of SIP Server, Genesys Routing, Email, Chat, and Social Media components.
Proficiency in English.
Ability to work remotely on a full-time basis from any location.

Nice-to-haves

Familiarity with carrier-level SIP, Oracle (Acme Packet) SBCs, Avaya SBCs, or TDM gateways such as AudioCodes M3K and G450.

Benefits

Fully remote work arrangement.

Sutherland1

5 views

0 applied

Visit Sutherland1

Share this job

Copy Permalink

Discover similar jobs

ApexHC

Senior Backend Developer

Remote

Full Time

#Technology

#Software Development

#PHP

#Laravel

#Backend Development

#API Development

#Cloud Infrastructure

APEXCareerServices

Travel Sales Consultant

Remote

Contractor

#Sales

#Cold Calling

#Lead Generation

#Social Media Marketing

#Customer Service

Opsbrasil

Data Engineer - Oracle to PostgreSQL Re-Platform

Remote

Contractor

#Technology

#Python

#TypeScript

#Go

#AWS

#OpenTelemetry

#Terraform

#Search

LAXIR

Marketing / Digital Media / Ad Agency Internship

Remote

Internship

#Marketing

#Digital Media

#Social Media

#Content Creation

#Campaign Management

#Graphic Design

#Email Marketing

Scholarrock

Associate Director/Director, Patient Marketing

Remote

Full Time

#Marketing

#Digital Marketing

#Patient Engagement

#Strategy

#CRM

#Social Media

#Budget Management

#Management

#Regulatory Compliance

Rainfocus

Cybersecurity Engineer

Remote

Full Time

#Research

#Technology

#Tenable

#SonarQube

#Burp suite

#Linux

#AWS

#Jira

#Python

CatasysHealth

Data Analyst

Remote

Full Time

#Technology

#Analytics

#Power BI

#Mongo

#DAX

#Data Analysis

#Dashboard Development

#Regression Models

#Cohort Analysis

WildSisterInternational

Graphic Design

Remote

Internship

#Marketing

#Graphic Design

#Layout Design

#Social Media

#Visual Design

WA.Technology

QA Automation Engineer

Remote

Full Time

#Technology

#IGaming

#Playwright

#Cucumber

#JavaScript

#REST API

#MySQL

#MariaDB

#Git

#Gitlab

#Jira

#Xray

HealthSherpa

Seasonal Bilingual Agent Support Representative

United States

37k - 37k USD

Remote

Contractor

#Support

#Healthcare

#Customer Service

#Troubleshooting

#Spanish

#Multitasking

#Collaboration

Bannerbank

Principal AI & Cloud Security Engineer

135k - 178k USD

Remote

Full Time

#Technology

#Information Security

#Security

#Threat Modeling

#DevSecOps

#Microsoft Defender

#azure monitor

#Microsoft

#Python

#Terraform

DeNova

SAP Ariba Analyst

Remote

Full Time

#Technology

#Procurement

#SAP

#Power BI

#DAX

#Excel

#Data Analysis

Palantir

American Tech Fellowship

Remote

Other

#Technology

#Training

#Python

#Java

#C++

#TypeScript

#JavaScript

#SQL

#Git

#Docker

Httpwwwubertalcom

Data Scientist

Remote

Full Time

#Technology

#Data Science

#Python

#SQL

#PostgreSQL

#NumPy

#Pandas

#scikit learn

#Matplotlib

#SeaBorn

#Elasticsearch

#Natural Language Processing

Earthforce

Head of Product

Remote

Full Time

#Product

#Technology

#Product Management

#Integration

#Roadmap Planning

#Leadership

#Stakeholder Management

#Systems Thinking

#Product Strategy

#Team Building

Dandy

Manager, Finance Systems

Remote

Full Time

#Technology

#Finance

#NetSuite

#SuiteScript

#API Integrations

#General Ledger

#Accounts Payable

#Accounts Receivable

#Order Management

#Procurement

OGDSolutions1

React.js Developer

Remote

Full Time

#Technology

#React.Js

#Redux

#Flux

#Node.Js

#Jest

#React Native

SemiDotInfotech

iOS Developer

Remote

Full Time

#Technology

#Mobile Development

#Objective C

#Swift

#Cocoa Touch

#Core Data

#Core Animation

#Git

#Mercurial

#SVN

#Flutter

#React Native

Movement Strategy

Senior Art Director

85k - 115k USD

Remote

Full Time

#Creative

#Social Media

#Retail

#Adobe Photoshop

#Adobe Illustrator

#Adobe

#Adobe After Effects

#Design

#Copywriting

#Visual Storytelling

EpochGames

Unreal Engine C++ Programmer

Remote

Volunteer

#Technology

#Game Development

#Unreal Engine

#C++

Your dream job awaits.

Explore exciting opportunities, connect with top employers, and ignite your career.

Explore Jobs

Related Resources

Technology Salary Guide

Compensation data for Technology roles

Technology Job Market

Hiring trends and demand for Technology

Technology Interview Prep

Practice questions for Technology interviews

Customer Service Salary Guide

Compensation data for Customer Service roles

Customer Service Job Market

Hiring trends and demand for Customer Service

Customer Service Interview Prep

Practice questions for Customer Service interviews

Genesys Senior Implementation Engineer at Sutherland1