Generalist - Corporate, Product and Operations
60k - 250k USD
Remote
Full Time
#Product
#Pricing
#Team Management
#Chatbot
#Customer Support
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
Anti JD
Honestly, we think your typical JD is deceptively unhelpful for high-growth startups. This role is a generalist role - it’s replacing several previous job postings we had, including “Vertical Operator”, “All Around Athlete - Operations”, “Customer Operations Team Leader”, “Operations Associate”, and more. If you’d like to see the graveyard of old JDs you can check them out here.
This role is to join our team of entrepreneurial problem solvers across levels that get excited about making the lives of customers better and building businesses. The role we’re advertising isn’t specific because we don’t know what exactly you’ll do. We’ll make a few promises to you about the role though - it’ll be high impact, fast paced work that has an impact on our customers and on our business.
In terms of “what might I actually do” - here’s a list of potential roles:
- Troubleshoot pricing across existing markets, designing and implementing a new algorithm in those markets
- Launch new markets
- Manage a team of Collections Account Managers
- Build a new LLM based chatbot to triage customer support inquiries
- Redesign our process for reaching out to workers about opportunities in new lines of business
You can learn more about us through a post from our CEO, our Product Team Standards (this role may fit within our Product Team or potentially our Sales or Operations teams) and how our team thinks about recruiting.
Please Note: This role requires an overlap of 5 hours with the PST (UTC-8) time zone.
We are hiring multiple people and are hiring indefinitely for this role. We won’t close the funnel prematurely based on other candidates. We will hire everyone that meets our threshold of excellence, and hope you (and about a dozen others) meet our criteria.
We do not require any experience for this role. Experience will be taken into consideration for both 1) the role you’re placed into once hired, and 2) compensation. In addition to experience, these two items are determined by performance during the interview process.
Salary range for this role spans from $60k-250k given the wide range of roles and experience.
*After submitting your application, please check your spam folder periodically over the next few days for updates.
