Freelance Field Operations Associate at Wunderflats

We’re currently looking for a reliable and proactive Freelance Field Operations Associate (f/m/d) in Hamburg to support our local portfolio with on-site services. If you're someone who enjoys working independently, solving problems on the go, and being the person who makes things run smoothly, we’d love to hear from you. 

You’ll support day-to-day operations at various apartments in Hamburg. Typical tasks include:

YOUR MISSION

• Handling check-ins and check-outs with tenants, including taking photos and completing handover protocols
• Dropping off or collecting keys at designated key exchange locations
• Letting in cleaners, photographers, or repair teams
• Taking inventory photos and short videos of new apartments
• Helping with basic maintenance tasks like changing a lightbulb or tightening a loose handle
• Coordinating furniture deliveries or small setups, depending on your skill level
• Reporting completed tasks via our internal tools

YOUR PROFILE

• You’re based in Hamburg and comfortable moving between different neighborhoods
• You’re punctual, reliable, and detail-oriented – since you’ll often be the face of Wunderflats on-site, representing our brand to both landlords and tenants
• You have a professional and friendly demeanor when interacting with tenants, cleaners, or vendors — you’ll often be the only in-person contact they have with us
• You speak German and English fluently – most of our landlords are German-speaking, while many of our tenants have an international background
• You’re confident using your smartphone for photos, navigation, and simple task reporting
• You’re self-organized, able to follow protocols, and comfortable working independently
• Bonus: You’ve worked in hospitality, real estate, or field service before

OUR PITCH

• #empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact.
• #worklifeinbalance: Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time.
• #personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences.
• #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
• #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us.
• #welovetohavefun: Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer and table tennis.
• #morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket? - here you go! - and even more!