Fraud Review Specialist at Gametime

At Gametime, we believe that live experiences are the bridge that helps people overcome the digital divide to focus on what truly connects us. Our mission is to unite the world through shared experiences, and we are dedicated to making it simple for everyone to discover and access the events that matter most. We are currently reimagining the event ticketing industry to keep pace with the speed of life, supporting over 25,000 events across the United States and Canada through our platforms on iOS, Android, mobile web, and desktop.

The role

We are looking for a Fraud Review Specialist to join our team in a full-time, remote capacity. This is a mid-level position based in the United States. You will play a vital role in our trust and safety efforts by manually reviewing orders flagged by our fraud detection systems to ensure that legitimate fans can successfully access their tickets. You will be the primary point of contact for resolving complex transaction issues and will work closely with our internal departments to maintain a secure and positive experience for our users.

Core responsibilities

• Investigate and resolve ticket purchasing issues related to fraud, including the manual review of orders declined by our fraud provider to identify and correct false positives.
• Collaborate with our Fan Happiness and Ticketing Operations teams to facilitate ticket purchases and communicate directly with fans regarding escalated, unrecognized transactions.
• Document our fraud detection processes and policies while identifying the root causes of wrongful cancellations to improve our overall procurement strategy.

Skills and experience

To be successful in this role, you should possess the following qualifications:

• Strong verbal and written communication skills in English.
• A highly detail-oriented mindset with the ability to manage varying workloads and meet deadlines.
• Experience with fraud detection practices and familiarity with iOS platforms.

Compensation and benefits

The salary for this position is 40,000 USD. We are proud to offer a remote work environment that allows you to contribute to our mission from anywhere in the country.

How to apply

If you are passionate about building a secure and inclusive environment for fans and want to help us unite the world through live events, we encourage you to apply. We are committed to fostering a diverse workplace where everyone feels a sense of belonging, and we look forward to reviewing your application.