TextNow

Fraud Analyst - Trust & Safety

Remote

Full Time

#Product

#Telecommunications

#Fraud Detection

#Data Analysis

#SQL

#Excel

#Elastic Search

#Probability

#Statistics

#Databases

#Snowflake

#Redshift

#Splunk

TextNow is looking for a Fraud Analyst - Trust & Safety

Full Time Senior Remote Product Telecommunications Fraud Detection Data Analysis SQL Excel Elastic Search Probability Statistics Databases Snowflake Redshift Splunk English Remote work

TextNow is seeking a Fraud Analyst to join our Trust & Safety (T&S) team to help us combat fraud and spam on our platform while building more value for our community of users.

You’ll be responsible for strengthening and operating a fraud investigation and mitigation process to help identify and block bad actors who attempt to abuse our service.

You’ll also play a key role in:

- Collaborating with our T&S data scientists and engineers in ML development

- Evaluating and integrating 3rd party technologies and vendors

- Designing new fraud detection methods and tools

Additionally, you’ll work directly with our T&S product team and our customer care team to strengthen our overall T&S system and deliver positive experiences to our customers.

What You'll Do

Monitor platform trends for potential fraud using T&S technologies and tools

Analyze large sets of data to identify anomalies and emerging risk patterns

Conduct detailed fraud investigations to detect bad actors and mitigate abuse

Prepare comprehensive reports on fraud incidents and propose preventative solutions

Provide regular updates to management on fraud trends and mitigation efforts

Partner with other teams including customer care, data science, engineering, product

Automate threat discovery and monitoring, leveraging internal and external data sources

Who You Are

Strong data analysis skills

Excellent written/verbal communicator

Proficiency in SQL, Excel, Elastic Search

Collaborative with a customer-first mindset

Ability to work independently and on a team

Strong foundation in probability and statistics

Experience with relational/non-relational databases

Self-starter with holistic approach and attention to detail

Proficient in Snowflake, Redshift, Splunk, and similar data lakes

Preferred Experience

Proficiency in scripting languages like Python, etc.

Prior experience with telecom, i.e.calling and messaging

Prior experience mitigating common fraud and abuse attack vectors

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Fraud Analyst - Trust & Safety at TextNow