Forward Deployed Software Engineer at Kaizenlabs

Who Are We?

Have you struggled to reserve that coveted summer camping spot at a state park? Wondered why you’re still filling out a paper form at the DMV? Or tried (and failed) to book your favorite pickleball court from your phone?

Kaizen Labs is rebuilding the government’s digital front door - bringing modern, people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments, we’re replacing outdated systems with intuitive, beautiful technology designed for residents and the public servants who serve them.

Our platform now powers over 50 agencies across 17 states, reaching more than 40 million residents. Recent partners include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform helped eliminate seven-mile traffic jams at state parks, saving hundreds of thousands in costs and dramatically improving the visitor experience.

Founded in 2022 and based in New York City, Kaizen has raised $35 million from world-class investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.

We’re a team of builders, designers, and operators redefining what it means to serve the public in the digital age - and we’re just getting started.

Location

This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays).

The Role

We’re looking for our first Forward Deployed Software Engineer (FDSE) to work directly with our customers, understand their requests, and build solutions that deliver immediate impact. FDSEs sit at the intersection of engineering and deployment. You will partner closely with external customers to translate real-world workflows into polished, scalable software. You’ll also help our engineering team build expertise in rapid iteration, pattern recognition, and utilizing AI tooling to accelerate development. This role is ideal for an engineer who loves building fast for real users, thrives in ambiguous contexts, and is energized by operating at the edge of customer needs.

What You’ll Do

• Build end-to-end solutions: Design and implement full-stack features (React/Next.js, TypeScript, Node, Postgres) driven by customer needs

• Turn ambiguity into clarity: Scope unclear customer problems and translate them into buildable engineering work

• Prototype and iterate rapidly: Gather feedback directly from users and incorporate it into tight iteration cycles

• Use AI to accelerate workflows: Leverage AI copilots and automation to code faster, debug smarter, and synthesize user patterns

• Drive cross-functional alignment: Collaborate with product, design, engineering, and deployment to unblock issues and move work forward

• Contribute to scalable systems: Identify recurring customer needs and build reusable components, playbooks, or internal tools

Who You Are

• A product-minded engineer who cares deeply about user experience, clarity, and outcomes

• You are AI-native and excited to push a new generation of development and product tools to their limit

• Comfortable working directly with customers and guiding them through technical decisions

• Energized by ambiguous, fast-moving problem spaces and capable of bringing structure to them

• Equally comfortable thinking in systems and diving into implementation details

• Collaborative, low-ego, and motivated by mission-driven work

What You’ll Bring

• 5+ years of professional software engineering experience

• Experience building full-stack applications with modern web technologies (React/Next.js, TypeScript, Node.js, Postgres)

• Ability to translate customer workflows and pain points into technical solutions

• Strong communication skills with both technical and non-technical stakeholders

• Comfort supporting deployments, integrations, or customer-facing technical work

• A bias toward action, learning, and continuous iteration

• Excitement about using AI tools to improve engineering speed, quality, and reliability

Strong Candidates May Also…

• Have experience in civic tech, public sector deployments, consulting, or forward-deployed engineering

• Have built AI-enhanced workflows or used AI agents extensively for development

• Have led customer-facing implementations or integrations in complex environments

• Have contributed to internal documentation, tooling, or cultural practices that improve team velocity

💚 At Kaizen, we believe that great work starts with taking great care of our people. We’re building something meaningful, and that starts with a culture where people genuinely love to work. Here’s how we support you - in and out of the workplace:

🩺 Comprehensive Health Coverage

We offer Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option

🏥 Dental, Vision & Financial Wellness

You’re covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:

• 💳 Flexible Spending Accounts (FSA & Dependent Care FSA)

• 🛡️ $100,000 in fully paid life insurance

• 🏦 401(k) access through Guideline

🤰🏼 Parental Leave That Supports Families

Because time with your growing family matters.

• 🍼 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents

🗽 Everyday Support & Flexibility

• 🚆 $50/month toward your commute

• 🏡 One-time setup stipend (up to $750) for your home or NYC office

• 💪 $100/month for wellness or productivity

🎡 Perks That Make Life Better

• 🎉 $250/year for recreation - because fun matters

• 📚 $500/year for professional development - because growth does too

• 🍱 Expensed lunch three days a week when you're in the office

• 💻 Company-provided laptop

🌴 Time Off to Recharge

• 🌅 Unlimited PTO

• 🇺🇸 All federal holidays off

• ☃️ A company-wide winter break during the week of Christmas

Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.