Forward Deployed Engineer at ReadMe

We are a small, dedicated team—with one very special owl—working together to build something truly impactful. At ReadMe, we help over 5,000 innovative startups and tech companies create beautiful, interactive developer hubs. If you have ever used the documentation for industry leaders like Nvidia, Samsara, or Amazon, you have already experienced our work. We believe that great documentation is about more than just text. It is about providing the tools that make APIs and products intuitive and accessible. We are backed by Accel and are deeply committed to maintaining an open, caring, and whimsical culture as we continue to grow.

The opportunity

We are looking for a Forward Deployed Engineer to join our team on a full-time basis. This role is perfect for a technical professional who loves getting into the weeds of a customer's codebase while also acting as a strategic partner. You will own a book of enterprise accounts, serving as the primary technical expert who ensures our customers get the most out of ReadMe. Instead of filing tickets and waiting for others, you will be the person who figures out how to make our platform work for every unique challenge our clients face. You will bridge the gap between our product and our customers, ensuring their long-term success through hands-on implementation and expert guidance.

A day in the life

• You will manage a portfolio of enterprise accounts, overseeing everything from initial onboarding and technical implementation to renewal and expansion strategies.
• You will serve as the product subject matter expert, jumping on calls to lead kickoffs, troubleshoot complex issues, and guide customers through their technical setup in real time.
• You will get hands-on with code and configuration, including reviewing OpenAPI specs, syncing via our CLI or API, and debugging custom JavaScript, CSS, and authentication flows.

Who you are

You are a highly organized communicator who thrives on solving puzzles and managing multiple projects simultaneously. You possess a strong technical foundation and feel comfortable navigating a customer's environment. Specifically, you have experience with OpenAPI, Git, CLI tools, HTML, CSS, and JavaScript. You understand how SSO and various authentication flows work. Furthermore, you are an early adopter of AI tools who uses them to automate workflows and solve problems more efficiently. You are fluent in English and are eager to collaborate across our Sales, Product, and Engineering teams to advocate for our customers.

Why you'll love it here

We work hard to ensure our team feels supported, whether you are working remotely from anywhere in the US or joining us at our offices in San Francisco, New York, or Columbus. Our benefits package is designed to help you thrive both personally and professionally:

• Unlimited vacation time to ensure you stay refreshed.
• Comprehensive medical, dental, and vision insurance coverage.
• A dedicated mental wellness budget and various wellness programs.
• Generous maternity and paternity leave policies.
• A home office budget to help you create your ideal workspace.
• Regular company retreats to connect with your teammates in person.