First line servicedesk employee at Berenschot

At Berenschot, we operate as an independent organizational consultancy based in Utrecht. With a dedicated team of over 500 professionals, we focus on delivering sustainable solutions for our clients. Our flat organizational structure ensures that every team member has a meaningful influence on our projects. We pride ourselves on our open, informal culture and our commitment to innovation. We are currently looking for a First line servicedesk employee to join our IT team of eight, where you will play a vital role in maintaining our digital environment and supporting our colleagues.

Key outcomes

• Act as the primary point of contact for IT support, assisting users both remotely and on-site.
• Manage and resolve support tickets using the Autotask system.
• Maintain the accuracy of our configuration management database and oversee user account administration.
• Provide support for mobile devices and assist with onboarding sessions for new employees twice a month.
• Document complex technical issues and escalate them to the appropriate second or third-line teams when necessary.
• Contribute to our knowledge base by drafting and updating FAQ documentation and user manuals.

Requirements

• A completed MBO-4 diploma in an IT-related field.
• One to two years of professional experience in a helpdesk or servicedesk environment.
• Strong technical proficiency in Windows OS, Microsoft 365, Active Directory, networking, and mobile device management.
• Excellent command of the Dutch language, both written and spoken.
• A customer-oriented mindset combined with strong analytical and documentation skills.
• The ability to remain calm under pressure and switch effectively between various tasks.

Preferred qualifications

• Possession of an ITIL Foundation certification, or a willingness to obtain one upon joining.

Compensation

We offer a gross monthly salary ranging from € 3.100 to € 3.300 for a full-time position. In addition to your salary, you will receive:

• A hybrid work model that allows for flexibility.
• 27 days of paid time off, with the option to purchase additional leave.
• A 401k-style pension plan.
• Essential tools including a laptop and a company phone.

How to apply

If you are ready to make a real impact on the daily operations of our organization, we invite you to apply. Our hiring process begins with an initial response within one week of your application. If there is a match, we will schedule an introductory meeting with a recruiter, followed by discussions with your potential colleagues and manager. We look forward to receiving your application.