Field Service Engineer at Sakura Finetek Europe BV

At Sakura, we understand that when it comes to diagnosing cancer, every second counts. We are dedicated to advancing cancer diagnostics through fully automated anatomic pathology. Our mission is to provide global pathology professionals with the integrated solutions they need to deliver accurate and rapid results, ultimately optimizing treatment success for every patient we serve. We are a financially healthy, privately owned organization that prides itself on a friendly, open culture where we believe that investing in our people is the key to our collective growth.

About the Role

We are looking for a Senior Field Service Engineer to join our team on a full-time basis. In this role, you will act as an independent representative for our customers, managing the full lifecycle of our equipment. Your primary focus will be on installation, training, technical support, repairs, and warranty services. You will be responsible for supporting clients primarily in the Lodz and Krakau regions, with the possibility of occasional support in other areas as needed.

Key Responsibilities

• Provide high-quality technical support to both our customers and internal stakeholders.
• Oversee the coordination, installation, monitoring, and repair of Sakura equipment.
• Stay current with all product improvements and regulatory updates by participating in regular technical training at the Sakura Academy.

Requirements

To be successful in this position, you should possess the following qualifications and skills:

• A secondary vocational or higher education degree with a technical specialization.
• A relevant professional qualification in technical support, ideally within the field of medical diagnostics instrumentation.
• Fluency in Polish and a strong command of English, both written and spoken.
• Proficiency with computers and the Microsoft Office suite.
• A valid local driver's license.
• A proactive, self-organized, and independent approach to problem-solving.
• Excellent communication and presentation skills to effectively train and advise our clients.

Location

This position is based in Poland. We are looking for a candidate who ideally lives between Lodz and Krakau, as this is where the majority of our customer base is located.

Compensation and Benefits

We offer a comprehensive package designed to support your success and well-being. This includes:

• An attractive salary package that features a performance-based bonus.
• A company car, mobile phone, and laptop to support your field work.
• Full ownership of your projects, professional development opportunities, and recognition for your achievements.