Promaxo

Field Service Engineer

United States

On-site

Full Time

#Engineering

#Technical Support

#Maintenance

#Troubleshooting

#Training

#Documentation

#Problem Solving

#Communication

#Interpersonal Skills

Promaxo is looking for a Field Service Engineer

Full Time Junior On-site United States Engineering Technical Support Maintenance Troubleshooting Training Documentation Problem Solving Communication Interpersonal Skills English

We are seeking a highly motivated and skilled Field Service Engineer to join our dynamic team at Promaxo. As a Service Engineer, you will play a crucial role in providing remote/onsite technical support and assistance in the installation, maintenance, and troubleshooting of our state-of-the-art medical imaging equipment

Key Responsibilities

Installation and Maintenance: Assist in the installation and commissioning of Promaxo's medical imaging systems at customer sites. Conduct routine maintenance and calibration to ensure optimal equipment performance and reliability.

Technical Support: Respond to customer inquiries and provide timely technical support via phone, email, or on-site visits. Troubleshoot and resolve issues with equipment to minimize downtime and ensure customer satisfaction.

Training: Conduct training sessions for customers and end-users on the proper usage, functionality, and maintenance of Promaxo's products.

Documentation: Maintain accurate records of service activities, equipment status, and customer interactions in the company's database. Prepare detailed service reports for internal and external reference.

Collaboration: Work closely with the engineering and product development teams to relay customer feedback and contribute to product improvement initiatives.

Qualifications

Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a related field.

0-2 years of relevant experience in servicing medical imaging equipment or similar technical support roles preferred.

Knowledge of medical imaging systems, medical device regulations, and basic electronics.

Strong problem-solving skills and the ability to think critically under pressure.

Excellent communication and interpersonal skills to effectively interact with customers and internal teams.

Willingness to travel (50%) to customer sites for installations and service visits.

Why Join Promaxo:

· Opportunity to work with cutting-edge medical technology that has a positive impact on patient care.

· A collaborative and innovative work environment that encourages professional growth and development.

· Chance to be a part of a dynamic team that is pushing the boundaries of medical imaging and robotics.

· Competitive compensation package and benefits.

If you are passionate about medical technology and eager to contribute to the future of healthcare, we invite you to apply for the position of Service Engineer at Promaxo. Together, let's drive the advancement of medical imaging solutions and improve patient outcomes.

Promaxo

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Company Size

11-50

Markets

Machine Learning

Medical

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Field Service Engineer at Promaxo