Field Service Engineer at Promaxo

At Promaxo, we are on a mission to reshape the future of healthcare through innovation. We specialize in developing state of the art medical imaging and robotics technology that directly improves patient care. Our team thrives on collaboration and pushing the boundaries of what is possible in clinical settings. We are looking for a dedicated person to join our engineering group and help us ensure that our advanced systems perform perfectly for the medical professionals who rely on them every day.

The opportunity

We are looking for a Field Service Engineer to join our team on a full time, on-site basis within the United States. In this role, you will be the face of Promaxo at customer sites, ensuring our medical imaging equipment is installed correctly and maintained to the highest standards. You will serve as a vital link between our technology and the clinicians who use it, providing the technical expertise necessary to keep our systems running smoothly.

A day in the life

• You will manage the installation and commissioning of our medical imaging systems while performing routine calibration and maintenance to guarantee peak performance.
• You will act as a primary point of contact for technical support, troubleshooting complex issues via phone, email, or in-person visits to minimize equipment downtime.
• You will lead training sessions for end-users, teaching them how to operate and care for our equipment effectively while documenting every service interaction in our database.

Who you are

You are a motivated professional with a passion for medical technology and a desire to solve complex problems. You possess the following qualifications:

• A Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a closely related field.
• Up to two years of experience in technical support or servicing medical imaging equipment.
• A solid understanding of medical device regulations, electronics, and imaging systems.
• Strong interpersonal skills and the ability to communicate clearly with both technical teams and healthcare providers.
• A willingness to travel up to 50 percent of the time to support our customers on-site.
• Fluency in English.

Why you'll love it here

Joining Promaxo means you will be part of a team that values innovation and professional development. You will have the chance to work with cutting-edge technology that makes a tangible difference in patient outcomes. We offer a collaborative environment where your feedback directly influences our product development, and you will be surrounded by colleagues who are just as passionate about the future of medical imaging as you are.