Field Service Engineer at Promaxo

At Promaxo, we are dedicated to transforming the future of healthcare through our innovative medical imaging and robotics technology. We are currently looking for a motivated individual to join our team and help us push the boundaries of what is possible in clinical settings. If you are passionate about medical technology and want to make a tangible difference in patient care, we would love to have you on board.

About the Role

We are hiring a Field Service Engineer for a full-time, on-site position. In this role, you will be the primary point of contact for our clients, ensuring our state-of-the-art imaging systems are installed correctly and maintained to the highest standards. You will serve as a vital link between our technology and the medical professionals who rely on it every day.

Key Responsibilities

• Manage the installation, commissioning, and routine calibration of our medical imaging systems at various customer locations to ensure peak performance.
• Provide expert technical support by troubleshooting equipment issues through phone, email, or direct on-site visits to minimize operational downtime.
• Lead training sessions for end-users to ensure they are comfortable and proficient with the functionality and maintenance of our products.

Requirements

To be successful in this role, you should possess the following qualifications:

• A Bachelor's degree in Electrical Engineering, Biomedical Engineering, or a closely related discipline.
• Up to two years of experience in technical support or the maintenance of medical imaging hardware.
• A solid understanding of medical device regulations, electronics, and imaging system architecture.
• Strong critical thinking and problem-solving abilities, especially when working under pressure.
• Exceptional interpersonal and communication skills for interacting with diverse teams and clients.
• The ability and willingness to travel up to 50 percent of the time for service and installation visits.

Location

This position is based in the United States.

Compensation and Benefits

Joining our team offers several unique advantages:

• The opportunity to work with cutting-edge medical technology that directly improves patient outcomes.
• A collaborative, innovative culture that prioritizes your professional growth and development.
• The chance to contribute to a dynamic organization that is actively advancing the fields of medical imaging and robotics.