Field Service Engineer at Promaxo

We are excited to invite you to join our team at Promaxo, where we are dedicated to transforming the landscape of healthcare through our innovative medical imaging and robotics technology. As a Field Service Engineer, you will be at the forefront of our mission, ensuring that our state-of-the-art equipment functions perfectly to improve patient outcomes. This is a full-time, on-site role based in the United States, and we are looking for someone who is eager to grow their career while working with cutting-edge tools that make a real difference in the medical field.

What you'll be doing

• You will manage the installation and commissioning of our medical imaging systems at various customer sites, while also performing routine maintenance and calibration to keep everything running reliably.
• You will serve as a primary point of contact for technical support, troubleshooting complex issues via phone, email, or in-person visits to ensure our clients experience minimal downtime.
• You will lead training sessions for end-users to ensure they are comfortable with the functionality and maintenance of our products, while also documenting your service activities and collaborating with our engineering team to help refine our future designs.

What you'll bring

To be successful in this role, you should possess a strong technical foundation and a passion for problem-solving. We are looking for the following qualifications:

• A Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a closely related discipline.
• Up to two years of experience in technical support or servicing medical imaging hardware.
• A solid understanding of medical device regulations, basic electronics, and imaging systems.
• Excellent interpersonal and communication skills, which are essential for explaining technical concepts to customers and working effectively with our internal teams.
• A readiness to travel up to 50 percent of the time to support our customers on-site.
• Fluency in English.

What you'll get

Joining Promaxo means becoming part of a forward-thinking company that values innovation and professional development. Here is what you can look forward to:

• The chance to work directly with pioneering medical technology that significantly enhances patient care.
• A collaborative environment where your contributions directly influence the evolution of our imaging and robotics solutions.
• A supportive culture that prioritizes your professional growth and encourages you to push the boundaries of your expertise.