Facilities Customer Service Professional at Circles

We are thrilled to welcome you to the team at Circles, where we cultivate an inclusive environment that celebrates your individuality and self-expression. We believe that by fostering a culture of open communication, respect, and professional growth, we empower you to reach your personal and career goals. Our commitment to your well-being ensures that you can provide the same high level of care to the people we serve. We are looking for a dedicated professional to join us in a remote capacity, helping us maintain the high standards of service our clients expect.

What you'll be doing

• You will manage incoming inquiries from employees, technicians, and vendors by phone and email, ensuring every interaction reflects our commitment to an excellent customer experience.
• You will utilize our facilities case management tools to assess the nature of each request, troubleshoot issues, and dispatch work orders to the appropriate parties for resolution.
• You will maintain high standards of accuracy and efficiency, handling an average of 45 requests per day while supporting our team in meeting established service level agreements.

What you'll bring

To succeed in this role, you should possess strong customer service skills and a professional demeanor when interacting with clients and colleagues. We require a high school diploma and look for candidates who have experience working in a call center or helpdesk environment. You should be comfortable navigating computer systems, specifically Microsoft Office, and be capable of managing large amounts of data. Excellent listening and communication skills are essential, as is your ability to multitask effectively. Proficiency in English is required, and you must be based in the United States to perform this remote role.

What you'll get

We offer a compensation rate of $30,000 per year. In addition to your salary, you will have access to a comprehensive benefits package designed to support your health, security, and work-life balance:

• Medical, dental, and vision insurance coverage.
• 401k retirement plan with company match.
• Life insurance and disability insurance.
• Paid time off and paid holidays.
• Access to an employee assistance program.
• A dedicated learning budget to support your professional development.
• The flexibility of a fully remote work environment.