Expansion Product Specialist at BuildOps

Are you ready to help shape the future of the construction industry? We are BuildOps, a high-growth, well-funded startup dedicated to moving commercial contractors away from outdated pen and paper processes toward a fully digitized, data-driven future. We are looking for passionate individuals to join our team as we continue to scale our all-in-one platform, which integrates everything from scheduling and dispatching to inventory and accounting. If you want to make a tangible impact at a company backed by top-tier venture capital firms, we would love to meet you.

What you bring

As a Senior Expansion Product Specialist, you will work in a full-time, hybrid capacity from anywhere. You will sit at the intersection of product strategy, customer success, and quantitative analysis to ensure our expansion products drive real value. Your core responsibilities include the following:

• Designing and executing product management and support strategies while using data to track operational progress.
• Leading customer training and onboarding initiatives to ensure smooth adoption of our expansion tools.
• Providing expert-level support and documentation to resolve issues and strengthen long-term customer relationships.

Requirements

We are looking for a candidate who possesses a blend of technical aptitude and a customer-first mindset. You should have at least four years of professional experience in B2B SaaS, specifically within implementation, product, or customer success roles. We require at least two years of experience in customer-facing positions and another two years in roles that demand strong quantitative and strategic skills. You must hold a B.A. or B.S. degree from a top university and be fluent in English. The ideal candidate is a self-motivated problem solver who thrives in fast-paced environments, learns complex software quickly, and possesses the critical thinking skills necessary to translate customer feedback into actionable improvements for our engineering teams.

What we offer

We provide a base salary range of $90,000 to $115,000, supplemented by bonuses and stock options. We are committed to supporting our team members through a variety of perks designed to foster both professional success and personal well-being.

• Hybrid work arrangements and flexible hours.
• Comprehensive benefits package.
• Stock options.

How to Apply

If you are excited about this opportunity and want to learn more about how you can contribute to our mission, we encourage you to reach out to Sam Young directly on LinkedIn. Please send a connection request with a personalized note to start the conversation.