Expansion Product Specialist
90k - 115k USD
Hybrid
Full Time
#Product
#Customer Success
#Quantitative Analysis
#Product Management
#Customer Support
#Problem Solving
#Critical Thinking
#Customer Training
#Product Strategy
#Product Enablement
#Customer Onboarding
#Documentation
Be a part of the future of construction!
Are you a proactive, customer-centric product specialist with a passion for product enablement and strategy? Do you thrive in a fast-paced, collaborative environment and want to make a significant impact? Then BuildOps wants you!
We’re looking for a talented Expansion Product Specialist to join our dynamic team at BuildOps, a well-funded, high-growth startup transforming the construction industry with our innovative platform. This is the perfect role for a highly motivated individual who enjoys working at the intersection of product enablement, customer success, and quantitative analysis.
What you’ll do:
Product Enablement & Strategy:
- Coordinate and execute product management, sales, operations, channel partnerships, customer success, and customer support strategies and processes.
- Track sales and operational progress and help design new product strategies based on quantitative analysis.
- Create educational and customer support content for BuildOps’ expansion products.
Customer Training & Onboarding:
- Train customers on expansion products.
- Ensure smooth onboarding and adoption of our products.
Customer Support:
- Develop deep product expertise and provide support for customers with product questions.
- Ensure quick and effective resolution of customer issues.
Ongoing Customer Success:
- Strengthen customer relationships and ensure products’ long-term stickiness.
- Help customers use more of our products, driving revenue growth.
Documentation of Process and Tracking
- Regular and timely review of products’ progress and revenue with analytical tools.
- Provide critical customer feedback to Product and Engineering teams.
You’re a perfect fit if you have:
Experience:
- 4+ years of professional experience in Implementation, Product or CS for B2B Saas. .
- At least 2 years in customer-facing or customer support roles, with a strong customer-centric approach.
- At least 2 years in roles requiring quantitative skills; this position is metric-driven and strategic.
- Ability to thrive within a collaborative team environment and understands that we succeed or fail together.
- Capable of efficiently learning and using complex software as well as teaching all aspects of that software to others.
- An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities.
- Intelligent, self-motivated, quick thinking, and fast learning.
- Demonstrated ability to succeed in a challenging, fast-paced environment.
- B.A. or B.S. degree from a top university.
Skills and Attitude:
- Resourcefulness with a startup mindset: do more with less and find creative solutions.
- A can-do, proactive attitude with a focus on execution and learning.
- Detail-oriented approach and data-driven decision-making.
What we offer:
- $90k - $115k base salary + bonus & stock options.
- A comprehensive benefits package
- Flexible PTO
- Flexible and hybrid work schedules. (This role can be remote if located outside LA)
- Company events like BBQs and team-building activities, both in-person and virtual
- Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Apply: If interested in the position, please reach out to Sam Young directly (by sending a connection request with a note) if you are interested and want to learn more - Sam: https://www.linkedin.com/in/samtyoung/
About BuildOps
BuildOps is a fast-paced, high-growth startup, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.
Our co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition. BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, and Greenspring Associates.
“BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.”
“The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.”
In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.”
Wall Street Journal [Paywall]
BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures.
