Events and Field Marketing at Assembled

We are Assembled, a company building workforce management software that helps customer support teams at some of the world’s fastest-growing companies-including Stripe, Etsy, and Robinhood-schedule, forecast, and organize their work. With $70 million raised from investors such as NEA, Emergence Capital, and Stripe, we serve organizations where support teams often represent 20 to 50 percent of total headcount. Our team includes alumni from Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, and Bain. We are now seeking a senior marketing professional to expand our reach through thoughtfully designed in-person and digital programs that strengthen relationships with users and prospects.

Key outcomes

• Define and lead our approach to building a community of users and prospects through in-person events, digital forums, Slack channels, and related initiatives.
• Develop a multi-year community roadmap and present the business case for necessary investment and resources.
• Design and execute full-funnel community programs in collaboration with Demand Generation and Sales, with measurable impact on pipeline and deal acceleration.
• Create and implement a comprehensive field marketing strategy, ensuring seamless coordination across Sales, Customer, and Product teams.
• Own the events calendar, including prospect dinners, user webinars, and advisory board gatherings.
• Run targeted experiments-events, campaigns, and account-based tactics-that increase engagement and raise awareness of Assembled.
• Strengthen relationships with customer advocates through programs that deepen product usage and connection with our teams.

Requirements

• Five or more years of experience planning and delivering events and field programs that produce clear business results.
• Proven ability to build strong working relationships across Sales, Product, and Customer Success teams.
• Resourcefulness and resilience when operating in ambiguous situations or overcoming obstacles.
• Skill in balancing delegation with hands-on execution while bringing teams together to achieve shared goals.
• Attention to operational detail and the ability to coordinate multiple workstreams effectively.
• Interest in understanding how people use products and in designing experiences that meet their needs.
• Strong interpersonal qualities: collaborative, empathetic, and adaptable.
• Fluency in English.

Preferred qualifications

• Familiarity with customer support or customer experience environments.

Compensation

The base salary range for this position is $130,000 to $160,000 per year. Actual compensation may vary based on location, relevant knowledge, skills, and experience. Equity in the form of stock options is included, along with a comprehensive benefits package.

Benefits include medical, dental, and vision coverage; unlimited paid time off and paid company holidays; monthly stipends for professional development, wellness, commuting, and community-supported agriculture; paid parental leave; a hybrid work model with daily catered lunches in our San Francisco and New York offices; and enrollment in a 401(k) plan.

How to apply

We welcome applications from qualified candidates who are interested in contributing to our mission of supporting customer service teams. Please submit your application through our careers portal.